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[Resolved]  ShopClues.com — product not delivered and no refund in my account

Order id[protected] and[protected] undelivered
I ordered a nokia refurbished 1600 mobile and zyden white sport sunglasses.
The above order was not delivered by blue dart & informed that products undelivered customer not found after few days shopclues reply me products delivered. How can it possible i hope something they are playing actually blue dart do not wants delivered my products. I want my refund. Very bad experience sheamfull...
Kindly take the matter seriously.
Karamvir singh
[protected]
product not delivered and no refund in my account
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Complaint marked as Resolved Mar 4, 2019

Complaint Status


[Jan 31, 2019] ShopClues.com customer support has been notified about the posted complaint.
Verified Support
ShopClues.com Customer Care's response Feb 01, 2019 Dear Customer,

Greetings from ShopClues.com

Our sincere apologies for the delay that happened in resolving your concern.

We have shared the information with our Support Team and they shall be connecting with you within next 24 hours for further proceedings.

Requesting your patience here.

Best Regards,
Team ShopClues.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

Date:21.01.2019, Order No:[protected], Initially i ordered a product Classic white cream, Payment process is done by Google Pay and it was failed and amount debited from Bank, Then immediately repaid amount trough Debit card then payment successfully completed on same order number, then how to get my first debited amount, still amount not refunded.

ShopClues.com Customer Care's response, Feb 6, 2019
Verified Support
Dear Customer,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

We have forwarded this request to the billing department to cross-check the payment. Our team will be connecting with you within next 24 hours for further proceedings.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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