[Resolved] ShopClues.com — Shopclues private network limited did not refund money back

[Resolved] ShopClues.com — Shopclues private network limited did not refund money back

H Haiderk786 from Jodhpur, Rajasthan

On 22 February 2021, I tried to order a gfive keypad mobile for which I transferred Rs.565 to ShopClues Network Private Limited from Paytm UPI [protected]@paytm ___But my product was neither ordered nor refunded. My a/c no:- [protected] My paytm upi :- [protected]@paytm My ShopClues email id :- [protected]@gmail.com My ShopClues m no:- [protected] +1 photos Was this information helpful? No (0) Yes (0)
Aug 8, 2021 Complaint marked as Resolved ShopClues.com customer support has been notified about the posted complaint. Verified Support Feb 27, 2021 ShopClues.com Customer Care's response Dear Haider, Greetings from ShopClues.com We would like to begin by apologizing for the inconvenience this may have caused you. Please share your order details to enable us to check and resolve this at the earliest. Best Regards, Team ShopClues Feb 28, 2021 Updated by Haiderk786 Order no :[protected] Transaction no :[protected] I am sending you photo of order no and bank transaction history My mobile no:- [protected] Verified Support Mar 06, 2021 ShopClues.com Customer Care's response Dear Haider, Greetings from ShopClues.com Our sincere apologies for the trouble you were put through. We do understand the inconvenience you have faced. Since the payment has not reached to us due to payment failure, hence the order has not been processed. Payment failure can happen due to multiple reasons including technical issues. As an amount of Rs. 565 has been deducted from your account, it will be auto-reversed. You will have to coordinate with your respective bank, if the same doesn't reflect in your account. We believe that you wanted to buy the product of your choice, hence we request you to place a fresh order by referring http://www.shopclues.com/. Best Regards, Team ShopClues
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