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ShopClues.com — Shopclues private network limited did not refund money back

On 22 February 2021, I tried to order a gfive keypad mobile for which I transferred Rs.565 to ShopClues Network Private Limited from Paytm UPI [protected]@paytm ___But my product was neither ordered nor refunded.

My a/c no:- [protected]
My paytm upi :- [protected]@paytm

My ShopClues email id :- [protected]@gmail.com

My ShopClues m no:- [protected]
Shopclues private network limited did not refund money back
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Feb 24, 2021

Complaint Status

ShopClues.com customer support has been notified about the posted complaint.
Verified Support
Feb 27, 2021
ShopClues.com Customer Care's response
Dear Haider,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

Please share your order details to enable us to check and resolve this at the earliest.

Best Regards,
Team ShopClues
Feb 28, 2021
Updated by Haiderk786
Order no :[protected]

Transaction no :[protected]

I am sending you photo of order no and bank transaction history

My mobile no:- [protected]

Verified Support
Mar 06, 2021
ShopClues.com Customer Care's response
Dear Haider,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

We do understand the inconvenience you have faced. Since the payment has not reached to us due to payment failure, hence the order has not been processed.

Payment failure can happen due to multiple reasons including technical issues. As an amount of Rs. 565 has been deducted from your account, it will be auto-reversed. You will have to coordinate with your respective bank, if the same doesn't reflect in your account.

We believe that you wanted to buy the product of your choice, hence we request you to place a fresh order by referring http://www.shopclues.com/.

Best Regards,
Team ShopClues
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