[Resolved] ShopClues.com — Used , defective broken product

Jamal Uddin1975

Address:

Clues Network Pvt. Ltd. Building No. 112, Sector – 44, Gurgaon, 122001, Haryana, India

Order id[protected] delivery date Fri, 06 Nov 2020 return complaint date Fri, 06 Nov 2020
Return Ticket ID: 10840212
Philips HR1351/C
250-Watt Hand Blender with Chopping Attachment (White), used defective and broken product has been sent to me. And there is no option to talk with ShopClues toll free customer care number .ShopClues customer care number has only one way talking.

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Nov 20, 2020

Complaint marked as Resolved

No steps have been taken by the company to resolve my complaint for 12 days, pick up has completed on 09/11/20 but I have not received any refund. There is no update on my website account.

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2020

ShopClues.com Customer Care's response Dear Jamal,

Greetings from ShopClues.com

Our sincere apologies for the delay that happened in resolving your concern.

We have approved your return request against Order ID[protected] for Philips HR1351/C 250-Watt Hand Blender with Chopping Attachment (White).

Reverse pickup has been scheduled and one of our courier partner is expected to reach you soon.

Requesting your patience here.

Best Regards,
Team ShopClues

Nov 11, 2020

Updated by Jamal Uddin1975 Pickup has completed on 9-11-20 but I did not received my refund

Nov 11, 2020

Updated by Jamal Uddin1975 I want to know why ShopClues sent used and old product to me

Verified Support

Nov 11, 2020

ShopClues.com Customer Care's response Dear Jamal,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

This is with reference to your Order ID[protected] for Philips HR1351/C 250-Watt Hand Blender with Chopping Attachment (White).

We have received an update from our courier partner that your product has been picked up. Kindly wait till as we have forwarded your request to billing department to process the refund at the earliest.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

Nov 22, 2020

Updated by Jamal Uddin1975 Order id[protected] से मुझे जो shopcules द्वारा
Usedऔर defective product भेजा गया था जो कि shopcules ने Return Ticket ID: 10840212 के द्वारा 09/11/20 को pick up करवा लिया गया था लेकिन अब मुझे refund किए बिना ही मेरा issue close कर दिया है

Verified Support

Nov 25, 2020

ShopClues.com Customer Care's response Dear Jamal,

Greetings from ShopClues.com

Our sincere apologies for the delay that happened in resolving your concern.

We have shared the information with our Support Team and they shall be connecting with you within next 48 hours for further proceedings.

Requesting your patience here.

Best Regards,
Team ShopClues

Nov 25, 2020

Updated by Jamal Uddin1975 Sir, shopcules has send me this nonsense massage to me plz take action to shopcules mail id' ShopClues 25 November 2020
Dear Jamal,

Greetings from ShopClues.com

This is in reference to your Order ID[protected] for Philips HR1351/C 250-Watt Hand Blender with Chopping Attachment (White).

We would like to inform you that we have received the damaged and wrong product, however, you have filed the return request for defective product. Hence, as per ShopClues policy we are unable to provide you any resolution.

We are returning this product back to you and will further update you by 27th Nov 2020.

To track the ticket status, click at %{ticket_page_url}

Best Regards,
Shubham Saxena
Customer Support Team
ShopClues.com"

Verified Support

Nov 27, 2020

ShopClues.com Customer Care's response Dear Jamal,

Greetings from ShopClues.com

Our sincere apologies for the delay that happened in resolving your concern.

We have shared the information with our Support Team and they shall be connecting with you within next 24 hours for further proceedings.

Requesting your patience here.

Best Regards,
Team ShopClues

Nov 30, 2020

Updated by Jamal Uddin1975 Sir shopcules send me a message"product returning back to customer"but it is not solution of my problem because that product was defective, broken and used.