ShopClues — Complaint against shopclues com website for cheating and misleading the customer online plus for showing irresponsible behavior

Address:	New Delhi, Delhi, 119951
Website:	www.shopclues.com

Dear Sir/Madam

Sub: Complaint against shopcluescom website for cheating and misleading the customer online plus for showing irresponsible behavior

I ordered a Dell desktop computer whose Order number is[protected] on 7th of Dec. It promised configuration was Dell Inspiron 3647 All in One Desktop (Core i3 (4th Generation)-4 GB RAM-500 GB HDD-49.53 cm (18.5)-WINDOWS 10) (Black)
Quantity: 1 Unit price: Rs.35, 349
Discount: Rs.2, 350 Subtotal: Rs.32, 999 Please see screen shot in favor of this information

On 12th Dec evening it got delivered an on 12th December 2016 when i unpacked it it on 13th Dec. 2016

Following are the point of discontent
1) Both Speakers were not working.
2) It had windows 8.1 installed instead of windows 10 as was written in the product description, Please see screen shot..
3) Invoice was missing in the shipment.
4)Serial number of the mouse and monitor was not matching with the serial number in Dell's records. It is confirmed by Dell authority formally by email
5) No DVD and key for windows 10 was shipped, in case re-installation required.
6)Most deceptive things is that Windows (operating system) update history showed that the first time it was updated was Nov. 2014 and the last update was on 27 April 2015, As the column "Date installed on " column shows in screen shot. this is contrary to windows installation date which is 12th Dec. 2016. How can windows be updated when it does not exist it simply means that CPU was used early and a old one

I wrote to Shoplues and i asked for money--back plus a suitable compensation of RS 2L. Just now i got a call from shopclues he just confirmed the return but refused to compensate for my loss..

As apparent from their email that asked me to send the image of even covering/boxes of computer parts. but the have no idea what business loss we have incurred in addition to waste of time and mental stress,

I request you to take the matter seriously as this is not with me lacks of customer are victim of such misleading advertising and cheating at the time of delivery of the product.

They have committed a crime Section 415 in The Indian Penal Code ( Source : https://indiankanoon.org/doc/1306824/ )

which says :
(a) A, by putting a counterfeit mark on an article(Put counterfeit serial number on mouse and monitor), intentionally deceives Z into a belief that this article was made by a certain celebrated manufacturer, and thus dishonestly induces Z to buy and pay for the article. A cheats.

(b) A, by exhibiting to Z a false sample of an article, inten¬tionally deceives Z into believing that the article corresponds with the sample, and thereby, dishonestly induces Z to buy and pay for the article ( In sample they showed that product will have windows 10 but now on phone they confirmed that it will have only windows 8.1). A cheat.

(c) A, by pledging as diamonds article which he knows are not diamonds, intentionally deceives Z, and thereby dishonestly induces Z to lend money. ( They posed the CPU was new but it was a used one from 2014 see it is proved in screenshot) A cheats

Regards
Mohd Naim
Mb. No.[protected],[protected]