[Resolved] ShopClues — Defective TV

nasyr

from Delhi, Delhi

Website:

Shopclues and Skyled

After delay of 15 days Shopclues sent me a defective, used TV on which internet does not work among other defects. They are supposed to honor a full refund policy, but they have blocked my emails and phone calls. Even the manufacturer Skyled has blocked my phone calls. I am unable to contact customer care to both these dishonest companies.
They also keep sending msgs of pickup failed with intention to cheat and deceive.

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Nov 25, 2020

Complaint marked as Resolved

Refund given in bank account. Communication with customers is negligible and prone to escalation.

ShopClues.com customer support has been notified about the posted complaint.

Nov 17, 2020

Updated by nasyr This is what they are continuously doing

Nov 17, 2020

Updated by nasyr Order no.[protected] of Shopclues

Nov 17, 2020

Updated by nasyr This is how they are harassing and tormenting me for last 10 days

Nov 17, 2020

Updated by nasyr And they have done this again

Nov 17, 2020

Updated by nasyr Now they have called up and promised to solve but no action so far

Nov 17, 2020

Updated by nasyr They have once again given me mental agony

Nov 17, 2020

Updated by nasyr They are doing this in a sadistic manner for last 10 days. Pl intervene immediately

Nov 18, 2020

Updated by nasyr They have started canceling pickup 5 times in a day and closing it. Please make them stop this sadistic joke

Nov 18, 2020

Updated by nasyr After 15 days torture their courier has picked up the junk TV. Complaint should be kept open till refund is made

Nov 21, 2020

Updated by nasyr Now they have made fake " refund" only in ""cluesbucks" and r refusing to refund in my bank account

Nov 23, 2020

Updated by nasyr Still have not refunded. If they say they have transferred, why is the amount not in my account??

Nov 24, 2020

Updated by nasyr Still no basic courtesy of a reply from this company. Pl make them refund.

Nov 24, 2020

Updated by nasyr Amount credited today.
Company should be shamed for neglecting and harassing a trusting customer for a month, and responding only to consumer forum complaints

Verified Support

Nov 25, 2020

ShopClues.com Customer Care's response Dear Customer,

Greetings from ShopClues.com

Our sincere apologies for the delay that happened in resolving your concern.

We hereby confirm you that the refund of Rs. 10259.00 (which you paid through UPI and CluesBucks) has been processed against Order ID[protected] for Skyled S32S 32 inches(81.28 cm) Full HD Smart Certified Android LED Tv Black with ARM Cortex Quad core processor.

Below are the refund details:

A) Refund method (UPI)
Refund Amount - Rs 10110
Refund Processed date[protected]
Expected Refund credit date[protected]
Refund Reference Number (RRN) - 1757a212a725847T90b982c8

B) CluesBucks refund
Refund amount - 149 CluesBucks Plus (already credited in your ShopClues account)

Best Regards,
Team ShopClues