[Resolved] ShopClues — fraud practises adhered | |||
From: jiger shah Sent: tuesday, november 12, 2019 1:23 pm To: shopclues helpdesk ; [protected]@shopclues.com; [protected]@shopclues.com; shah, jiger ; shah. M. [protected]@gmail.com Subject: escalation - conumer forum complaint raised - return requested for shopclues order[protected] [#9291321] - [external email] Ticket number : 9291319 Order id :[protected] Reason for return : wrong color Comments: black color jeans missing. All 3 blue color jeans delivered Ticket number : 9291321 Order id :[protected] Reason for return : wrong color Comments: 2 blue jeans of same color delivered You guys deliver incorrect products and then claim no return will be accepted I am not at all happy with the products delivered... Kindly arrange the refund of both the orders as soon as possible I don't care if you take your product back or not I need my money back Jiger shah +91-[protected] Was this information helpful? | |||
Dec 16, 2019 Complaint marked as Resolved ShopClues.com customer support has been notified about the posted complaint. Verified Support Nov 14, 2019 ShopClues.com Customer Care's response Dear Jiger, Greetings from ShopClues.com We would like to begin by apologizing for the inconvenience this may have caused you. Trust our representative had a word with you and requested for some images. To proceed further, we request you to fulfil the requirements as mentioned below and send it to us within 48 hours so that we can expedite the process. 1. Image of outer box with shipping label pasted and clearly visible from all sides highlighting all four corners clearly. 2. Image of inner packaging and box. 3. Image of product clearly showing the brand tag on it. Please note that your request will be forwarded further, once all of the above mentioned requirements are fulfilled. Requesting your patience here. Best Regards, Team ShopClues Verified Support Nov 15, 2019 ShopClues.com Customer Care's response Dear Jiger, Greetings from ShopClues.com We are sorry for the inconvenience this may have caused you. We have received the images shared by you in response to our Email. Please note that the reverse pickup has been scheduled and one of our courier partner is expected to reach you by 22nd Nov, 2019. Requesting your patience here. Best Regards, Team ShopClues | |||
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Greetings from ShopClues.com
Our sincere apologies for the trouble you were put through.
Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.
Your patience in this unfortunate matter will be highly appreciated.
Best Regards,
Team ShopClues