[Resolved] Shopclues — Not Refunding My money

 
17 Reviews
India
 mallikarjun k s
I have paid 12, 937 Rupees for my mobile which I order online on 2th October 2013 but they didn't sent my product and they cancelled My Order ...these I came to know on 24th October and this order I converted in to EMI for this they charged 1180 processing fee they are not refunding my Processing fee 1180 rupees and there customer service agents are not cooperative and they don't know how to speak to their customer
My order No 7272299


Regards

Mallikarjuna k S

[protected]





Order #7272299

Complaint marked as Resolved 
please remove my compliant lots of hackers are asking my card details please delete my data...

Complaint Status


[Oct 28, 2013] Shopclues customer support has been notified about the posted complaint.
Updated by mallikarjun k s, Dec 05, 2013
please remove this compliant has lot o hackers call me to take my credit card details as I have mentioned my mobile no
Complaint comments  16 Comments     Updated: Share0Tweet0

Comments

Dear Sir/Madam,

I have been cheated by Shopclues.com website. They deliver me a product which is not as similar as in their description. They have also admitted that product quality is worst and differ from description. They offered me only almost 10% of product cost as refund. But now they are not replying me emails properly. They almost take 10 days to one email reply. I have mailed them several times but not proper reply or solution from their. I came to know that they have cheated many clients like this and after that they don't reply anyone for their queries or request. Their customer care department is worst in service I have ever seen in my life. And the big thing is that they deliver me product after that I have removed my order from my basket. Is it fair? When I was ordering the product due to some technical error my order was not complete. So I tried for second time but the result was same. I didn't get any successful confirmation for both times. So I thought that My order was cancelled. but after few days I saw both orders in my basket. So I deleted them immediately because I don't want to get that product at that time. After removing them from my basket I got an email from them after 2 or 3 days that they have delivered both my orders which I have removed. Because I have chosen cash on delivery option for that so I have to pay when I got that undesired products. the product is totally garbage and of no use. They are cheating clients by selling such products. I have requested them for refund my money back. But they are not replying properly nor refunding my money back.

Kindly help me so that I can get my money back.

Thanking you.

Om Soni
[protected]
Please friend buy carefully while you are shopping online and beware of Shopclues.com

Dear user,
We are from Shopclues.com

Plz share us your contact no so we will help u in dis.. thank u
Dear Om,

We regret the dissatisfaction caused to you in response to the received product. Kindly share your order ID for the plausible resolution. However, we tried on the mentioned contact number but couldn't connected to you.


Regards,
ShopClues Support
Hello Everyone,
On 6th July I purchased "Protoner Weight Lifting Adjustable Dumbbells" (Order no. 4896107) from www.shopclues.com for Rs.1249. I received the product on 17th July. The product was in damaged condition. Two plates were broken. Immediately I called customer care, he told me to email pictures of damaged product. I sent them pictures. I received reply from them after two days. They pickedup product from my home on 19th July. They received the product and after that told me to wait for few days. On 1st Aug they told me, they are doing partial reshippment of product. I told them give me entire product or refund my money. On 12th Aug I received another reply from them saying they will only refund Rs.625. I paid 1249 then why 625.
After that they didn't reply to my mail. I didn't received my money till date. I am totally frustrated and ready to file the case against them.

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I got the delivery messages but still i have not received the product. FAke shop clues. Not even a single response from customer support. Bloody beggers ate my money.
I WILL SOO THE SHOPCLUES COMPANY .

http://www.shopclues.com/foldable-car-drink-can-glass-bottle-holder-black-for-al...

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2 TIMES THEY GIVEN ME WRONG PRODUCT.

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I RECIVED YOUR GOODS WHILE OPENED IT WAS COMPLETELY BROKEN. PACKING QUALITY IS NOT GOOD .I KINDLY REQUEST YOU PICK UPTHE GOODS BACK AND REFUND THNK U ORDER NO #32019337. PLEASE DO NEEDFUL

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but i have received wrong product but the name is same mention on it Outside the product details.

I will soo this company.

I need my cash back of Rs. 257/-

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    Shopclues - Not Refunding My money