[Resolved]  ShopClues — Not Refunding My money

I have paid 12, 937 Rupees for my mobile which I order online on 2th October 2013 but they didn't sent my product and they cancelled My Order ...these I came to know on 24th October and this order I converted in to EMI for this they charged 1180 processing fee they are not refunding my Processing fee 1180 rupees and there customer service agents are not cooperative and they don't know how to speak to their customer
My order No 7272299


Regards

Mallikarjuna k S

[protected]





Order #7272299
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Complaint marked as Resolved 
please remove my compliant lots of hackers are asking my card details please delete my data...
ShopClues customer support has been notified about the posted complaint.
Dec 05, 2013
Updated by mallikarjun k s
please remove this compliant has lot o hackers call me to take my credit card details as I have mentioned my mobile no
Complaint comments 

Comments

Dear Sir/Madam,

I have been cheated by Shopclues.com website. They deliver me a product which is not as similar as in their description. They have also admitted that product quality is worst and differ from description. They offered me only almost 10% of product cost as refund. But now they are not replying me emails properly. They almost take 10 days to one email reply. I have mailed them several times but not proper reply or solution from their. I came to know that they have cheated many clients like this and after that they don't reply anyone for their queries or request. Their customer care department is worst in service I have ever seen in my life. And the big thing is that they deliver me product after that I have removed my order from my basket. Is it fair? When I was ordering the product due to some technical error my order was not complete. So I tried for second time but the result was same. I didn't get any successful confirmation for both times. So I thought that My order was cancelled. but after few days I saw both orders in my basket. So I deleted them immediately because I don't want to get that product at that time. After removing them from my basket I got an email from them after 2 or 3 days that they have delivered both my orders which I have removed. Because I have chosen cash on delivery option for that so I have to pay when I got that undesired products. the product is totally garbage and of no use. They are cheating clients by selling such products. I have requested them for refund my money back. But they are not replying properly nor refunding my money back.

Kindly help me so that I can get my money back.

Thanking you.

Om Soni
[protected]
Please friend buy carefully while you are shopping online and beware of Shopclues.com

Dear user,
We are from Shopclues.com

Plz share us your contact no so we will help u in dis.. thank u
Dear Om,

We regret the dissatisfaction caused to you in response to the received product. Kindly share your order ID for the plausible resolution. However, we tried on the mentioned contact number but couldn't connected to you.


Regards,
ShopClues Support
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