[Resolved]  ShopClues — refund not process after reverse pickup

Address:

Qrs No-C/31, Sector-7, Ambedkar Chawk, Sundargarh, Odisha, 769003

Dear Sir please note i received a item having order number[protected] from shopclues which is defective so i requested for return which is already reversed picked up by the courier but shopclues not agree to refund please help.
But i am getting the message from shopclues as(Hi Sanjoy Kumar,

Greetings from Shopclues.com.

Return of your ShopClues Order[protected] for Pack of 2, Anti Pollution Smart Smog Mask Air Protector Prevent Pollutents from Leaking Into Mask Protection, has been initiated. Pickup is scheduled to be done by 23/Feb/2020 through our courier partner BusyBees Logistics.

Please refer the below guidelines at the time of pickup:
1. Do not seal the packet; it needs to be packed in front of the courier executive.
2. Keep the product ready in its original packaging.
3. Keep the product ready with all tags & accessories.
4. Keep the product properly packed to avoid transit damage.

Click https://smo.shopclues.com/myreturns to track status of your return request.)