[Resolved]  ShopClues — Shopclues fraud Merchant Electronic Shoppe selling used/showroom TVs

Address:

New Delhi, Delhi

This complaint is about Shopclues seller Elertonic Shoppe. He is also selling in other sites and owns a shop called Naveen Electrotech Pvt Ltd., at Model Town II, Delhi 110009. The bills for product purchased from him on these sites come from this shop addresss above. I ordered a Samsung LED TV thru this cheat from Shopclues and he sent an used TV. He removed the serial number from the old TV and put it in a new box (with Mfg date in the last 2 months) and sent it to me. But the TV was looking old and there was no seal behind. The sticker that says 'Warranty VOID if seal broken' was damaged already (pls see picture). I got a doubt and called up Samsung Customer care and they said that that particular serial number TV is 27 months old. That means he has sent a 2.5 year old TV that too a repaired piece. I am fighting with Shopclues for a refund last 1 month and there is no proper response from them on pickup and refund. They keep saying I need to claim Warranty if the product is faulty. But how can I claim warranty on a product that is 2.5 years old without seal and a tampered piece. I tried to write to Shopclues CEO but shocked to learn from internet that their CEO is in Jail in US for some financial fraud. So now I understand - what do you expect from a company whose CEO is a fraud? Their merchants are also fraud. After reading all the feedback, I am able to conclude that sites like Shopclues tieup with fraud sellers who collect all used/showroom display pieces from showrooms and sell to innocent people online and we fall an easy prey to these cheats as we are impressed with the cheap price compared to market. So please beware. Do not lose money like I did. I leave it to God to punish this fraud seller - Electronic Shoppe alias Naveen Electrotech Pvt Ltd., at Model Town II, Delhi 110009.