[Resolved]  ShopClues — Wrong product delivered and not refunding

Address: Nagpur, Maharashtra, 440008

Website: www.shopclues.com

Subject-wrong and damaged product delievered and not refunding.

Date[protected]

Respected sir/madam

I am mahesh ghanshyamdas bhojnani from nagpur, maharashtra. My mobile no. Is [protected].
I am sending this complaint against shopclues and i am also pasting the messages send by
Shopclues to my registered mobile no. As my truth and evidence, so please give your precious
Time to read my complaint in detail.
On[protected] i ordered for samsung metro 312 on shopclues and they confirmed my order by sending me this message

"vm-shopcl
Content:
Hi! The cash on delivery for shopclues order 91499106 for samsung 312 (Black) is confirmed. Amount payable at the time of delivery is 1628.00. Track your
Date:[protected]:22:04"

On[protected] the parcel was delievered by shopclues through thier courier partner aramex,
And we paid cash on delievery charges rs.1628 to the courier boy, and after delievery and
Payment of cod charges, aramex send me a confirmation message of payment as

"dz-aramex
Content:
Your payment has been confirmed with receipt no. Ngp/2016/41535. To view your receipt, visit http://armx. Me/rka2do
Date:[protected]:54:46"

Then we checked the parcel and we found that the internal box was slightly damaged and the
Mobile handset was diffrent company named nokia 206 instead of samsung metro 312, which was ordered by me. Additionaly on[protected] shopclues send me a message saying that my order was
Cancelled. I was shocked because by this message and wronge and damaged product was delievered to me the day before. I m feeling cheated and fraud is done by shopclues.

"vm-shopcl
Content:
Hi! Your shopclues order 91499106 for samsung 312 (Black) has been cancelled due to inappropriate shipping details and the courier partner could not loca
Date:[protected]:40:57"

After that i contacted many times shopclues by mails and on their phone no. But they firstly took too much time of one month or more and now they are refusing me to refund my amount which i have paid as cash on delievery on[protected]
O my humble request to you is that please arrange my amount refund as soon as possible and i also want rs.100000 (One lakh rupees) as penalty from shopclues as they have not solved my problem properly and took so long time to harresing me.
Please sir, please fix my issue as soon as possible.

With regards,

Mahesh