[Resolved] ShopClues.com — 3 mobile phones

[Resolved] ShopClues.com — 3 mobile phones

M Mudassar Mirza

I ordered 3 mobile phone 1 nokia e63 and 2 nokia e71 but i didn't like the products as expected so i returned them and company agreed to take return but from 15 dec till today i didn't get any response from company just emails with no value. I want my refund to be initiated as soon as possible. The order id for both products is as mentioned Nokia e63 :[protected] Nokia e71 :[protected] Was this information helpful? No (0) Yes (0)
Mar 8, 2020 Complaint marked as Resolved ShopClues.com customer support has been notified about the posted complaint. Jan 14, 2020 Updated by Mudassar Mirza They also said me that the return has been initiated but till now they are not taking there products back neither refunding the amount. Please HElp Verified Support Jan 16, 2020 ShopClues.com Customer Care's response Dear Mudassar, Greetings from ShopClues.com Our sincere apologies for the delay that happened in resolving your concern. We have shared the information with our Support Team and they shall be connecting with you within next 24-48 business hours for further proceedings. Requesting your patience here. Best Regards, Team ShopClues Jan 22, 2020 Updated by Mudassar Mirza They are not properly giving the response. You people are making joke of this. I already replied to your mail and it has been since 3 days. I want my refund and you can take back your products as soon as possible as because your products are not good. it has been since 15 dec you approved my refund and return request approved but since then you people are not even picking the call. Let me make something very clear that if further i will not get any good assistance from your side i will lodge a complaint in court rest the law will decide. Verified Support Feb 04, 2020 ShopClues.com Customer Care's response Dear Mudassar, Greetings from ShopClues.com We would like to begin by apologizing for the inconvenience this may have caused you. Trust our representative had a word with you in this regard and informed you that shipment has not been delivered at our end. Therefore, we request you to coordinate with the courier company and let us know once the order will update as delivered on the courier website. Requesting your patience here. Best Regards, Team ShopClues
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