[Resolved]  ShopClues.com — about lucky winner by scratch win card having sms code 869 eab

Address:Plot no.112, Sec.44, Gurgaon, Gurgaon HR-122003 IN, Gurgaon, Haryana

Hi
I am one of the customer of shopclues.com online shopping,
I have received envelope having postal registered stamp of kolkotta along with lucky winner card having sms code 869eab 1st prize maruti swift dzire hvnig mobile numbers [protected] and [protected]. Snd a letter mentioning the address fc-24, 7th floor. Film city sector 16 a noida 201301 (Up).
In the said letter the condition were mention about how to receive prize in order to know the authenticity of the said letter i called on the above said number the said person over mobile told me that he is the md of the shopclues company and further confirmed my prize and told me to choose either car or value of car i. E. Amount of rs. 8, 70 000/-. I chose amount and he told me to deposit government tax of rs.8, 600/- in advance as written on their letter, and sms me the a/c no. Shopclues online shopping, sbi a/c no. [protected], ifsc code sbin0003838.

Before depositing the amount i verified online winners list and i found one mobile number [protected] and i called on this number and he represented that he is the chief executive of your company and he told that previous number is of broker and h told me that i have to deposit rs. 5, 600/- as processing fees. Keeping trust on the said person and company i agreed to deposit but i took some time.

Thereafter suddenly one new number came and said he is doing my processing about my prize and that it's not 5, 600 but real amount is 8, 600/- and he assured me stating that he is the md of company told his name as mr. Manish mandal & his mobile number is [protected] and that first he told to
Deposit 4, 300 and then he would transfer me my prize amount half 4, 00, 000/- and he sent me new
A/c no. [protected], ifsc code no. Sbin0006772, branch mankundu in the name of sukdeb dhali.

I also gave my a/c number and upon his instruction i transferred online money rs. 4, 300/- through my husband a/c, then he said that system is not accepting half so i hv to deposit full 8, 600/- so remaing half amount i transferred.
He said in two minutes my prize money will come in my a/c., online transfer, and said that be on line over mobile with their executive officer mr. Bhupendra sing.
I received msg from jabong transfer that my inr payment is not credited and successful as gst due charges 17, 400 is not paid, seeing the msg i again transferred rs. 17, 400/- from my husband a/c, then again they said to wait for two minutes and i will receive my money in my account, but they said over phone that processing is not happening as i have to pay tds of rs. 39, 150/- as i have not received message therefore i inquired and told them to refund my money but they refuse to cancel or refund my money & told me that i have to pay tds and that since the processing was stopped therefore msg is not received by me.
So thinking that i would get my reward i again transferred tds amount of rs. 39, 150/- online transfer through my husband a/c., so totally i deposited rs. 65, 150/-. The. They said h would b transfering my money of prize but again i received msg stating i have to pay rs. 53, 000/- as itr charges and then only i will get my win prize in the form of money.
I was shocked that one by one this people are asking to deposit various taxes, and i said i have no more cash and sought next day time but the said person said if i deposit next day then o have to again pay tds fees, and late fees
I asked for receipts of tds but they refused. & then they started convincing me to deposit money and i asked them to send provc of identity they sent some photos, adhaar card, ect.,
Now the said person is not intending to refund my money. Now he is telling that if i want to cancel then i have to deposit 6, 600/- first and then only they will cancel so all this i feel is fraud to grab money of customers,
You being a reputed company should keep a good track that your company members only are doing all these fraud or else how cum that these fraud persons are getting our phone numbers?.
I told the said person that if they will not transfer my money back then i will lodge complaint against company so he is giving me open challenge to file complaint first and then only talk to him.
The documents they sent is all fraud and manipulated documents of some other name.
The photo of bhupendra sing seems to be affixed on to somebody else's documents.

Whatever wrong and fraud committed by the said person manish mandal and his gang i held shopclues.com company responsible as the leak of my name, my address proof and mobile number which is registered in your company therefore you are liable to pay/refund my money of rs.65, 000/- along with the compensation of rs. 50, 000/- for mischief, mental torture and agony caused to me due to the said fraud.

Kindly pay my money of rs. 65, 150/- along with rs. 50, 000/- compensation within 5 days failing which i will be entitled to claim 10% interested on the amount of rs. 65, 150/- per day after lapse of 5 days period from today.

Kindly reply urgently. No reply from your side shall be considered as the admission of my claim.
I am entitled to enforce the said claim by filing civil as well as criminal case against you through my advocate.
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Dec 1, 2019
Complaint marked as Resolved 
ShopClues.com customer support has been notified about the posted complaint.
Verified Support
Oct 31, 2019
ShopClues.com Customer Care's response
Dear Yetisha,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues
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