[Resolved]  ShopClues.com — advance amount taken for rs.1899/- and incorrect product dispatched for rs 339/-

This is with reference to my order id[protected] for genuine new amira magic cream where i paid in advance rs 1899/- and in turn the product received to my horror n dismay was galway lavender n rose cream costing some cheap rs 330/- received a call from call centre lady after so many calls made and she refused to acknowledge the point and kept insisting for the delivery note. I explained her that due to covid19 we do not take the cover of the consignment inside our home and and only take the product after dipping in dettol water.

On opening the cover of the consignment i found two bottles of a different product and i immediately raised two tickets 9864059 & 9863971. She asked me to mail the images which i did on may 9th 2020 post which no response at all.

This is my very first experience with shopclues as i was referred this site by your regular customers and to my dismay i found this error on product related.

Kindly ensure refund of rs 1899/- paid in advance, in full trust on your esteemed e-commerce platform despite of my first time with you or dispatch the correct product against order no.[protected] under information to me.