[Resolved]  ShopClues.com — complaint regarding order[protected]

I have purchased a product worth 320 rupees from shopclues.com on 1st may and money has been deducted from my upi account however even today order shows payment pending on the app. I have tried contacting customer care however no one is available to answer calls due to covid and ivr tealks about having sent an email with a link to raise a trouble ticket however no emails have been sent by shop clues. I feel the entire site is a scam and post placing the order i’ve researched about the status of the company, no wonder it’s for sale as no one buys from them much due to such hassles. I, for once, want my money refunded and would never even think about buying anything from this crappy site. Screenshots mentioned below