ShopClues.com — Datawind PocketSurfer 3G4Z purchased from Shopclues.com

Address:	400042
Website:	Shopclues.com & Datawind.com

Dear Sir,
I received faulty battery from shopclues, it says it is a manufacturer defect n it will be cleared at its service center.
I have not found datawind service center on the link provided by shopclues.
I also not found Mumbai service center address of Datawind, where I can replace battery at the earliest.
I have not used the phone from the received date of phone because of swollen battery.
Take the required action at the earliest.

Herewith I am requesting all Indians not to purchase any item from Shopclues.com as their service is worst than worst.

Thanks
Ajay Kajari
[protected]

Details regarding purchase I have given below-

Order ID[protected]
25 Apr 2017

Item 1
Datawind PocketSurfer 3G4Z (512MB RAM, 4GB ROM, Android Kitkat)
QTY: 1
Selling price: Rs 1799.00 X 1
SubTotal: Rs 1799.00
COMPLETE
Description:

Upon confirmation, your Order has been delivered successfully
Track Reorder Rate Support
Return Details
Return ID: 4057798
Return Date:03 May 2017
Return Status: Return Rejected
Shipment Information
Tracking Number:[protected]
Shipment Date:27 April 2017
Carrier Name: ECOM - Air

Payment Information
Subtotal- Rs 1799
Shipping Charges - Rs 0.00
Grand Total - Rs 1799.00
Mode of Payment - Net Banking

Reply I received from Shopclues is given below...

On May 6, 2017 4:11 PM, "Shopclues Helpdesk" wrote:
-- reply above this line --
Dear ajaykajari,

Greetings from ShopClues.com

This is with reference to your Order ID[protected] for Datawind PocketSurfer 3G4Z (512MB RAM, 4GB ROM, Android Kitkat).

The product is under Manufacturer warranty, hence the authorized Service center will be in the best position to diagnose the defect and resolve it to your satisfaction.

Note: In case the Service center is not providing you desired support, please obtain a job-sheet from them and send us the scanned copy of it. We shall then escalate to the concerned team and ensure the Service center resolves the issue faced by you.

You may refer the website to find the nearest Service center address or contact number.

Mobile- http://m.shopclues.com/service-centers.html

Desktop- http://www.shopclues.com/service-centers.html

If you have any further concern or queries, please feel free to contact our customer support team and we will be happy to assist you further.

Best Regards,
Customer Support Team
ShopClues.com

Your Customer Support helpdesk Team,