ShopClues.com — Defective product no update on return request

Address:	560075
Website:	Shopclues.com

Hi, I am extremely disappointed with the shopClues services. The product i got delivered was defected and the color was also not of my choice. I had placed the return order immediately on 14th Feb (10 days back) but had no information on my return request till date. I feel extremely sorry for choosing shop-clues as a website for shopping online.

I tried reaching customer care multiple times but no one is answering my call. I have uploaded image of the defected product and raised multiple tickets asking for help but have not received update on even a single ticket.

I wonder WHY the company does not want to refund me and take back their damaged item. I am deeply vexed and hope this gets over and I get a legit refund as soon as possible.