[Resolved]  ShopClues.com — defective product (water leaking from the copper jug) supplied by shopclues.com.

Address:263001
Website:www.shopclues.com

I had placed an order on-line, with website www.ShopClues.com, for purchase of a copper jug (2 litres size), to be delivered at an address in nainital, uttarakhand, vide order id:[protected] dated 20.07.2017, on 'cash on delivery (Cod)' basis, at a total cost of rs. 844.00 (Product cost rs.815 plus cod fee rs. 29.00). Tracking number was[protected]. Product was delivered on 28.07.17 at the desired (Nainital) address; but it was seen that the item had a manufacturing defect. Water was leaking badly from the joints of the handle. Fact was immediately reported to the said company, on-line, asking for a return of the product and full refund of money (Rs. 844.00 total). Same was approved by the company and reverse pick-up was assured. But, on 02.08.17, an e-mail was suddenly received from the company that the 'return request closed' on a false plea of failure to pick up, with an assurance to contact within 48 hours. Company was again contacted within the given time-frame (48 hours); but no response was received. Thereafter, i've been writing repeatedly to the company; but there is no response, no reverse pick up of the product and no refund of money paid till now it is humbly requested that the product may be reverse-picked-up and the full amount refunded to me, please. Invoice copy is enclosed for ready reference.
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Aug 12, 2017
Complaint marked as Resolved 
Company reverted to the consignee through e-mail, picked up the defective product and refunded the money in terms of e-cash. E-Mail Id is: [email protected]
ShopClues.com customer support has been notified about the posted complaint.
Complaint comments 

Comments

I have returned my order I'd[protected] . It has been received by the ShopClues office, as shown in my order status. Four days have been passed, they have not refunded the amount including courier charge. They have not even responded to my email. [protected]@gmail.com. Ranjan Dutta.
I have received this product but it is not working i think that the company is not providing real things to thee customer they are sending old products to the customer which is useless i want to complaint to thee company manager aur plz replace my product as soon as possible
The product which i have given in order via COD has not yet delivered till now and the estimated delivery date was one week from today... Did nt got the item till now..
Not at all satisfied with your communication.. Hope you will fix the problem soon...

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