ShopClues.com — extreme harassment: shopclues still has not refunded my money after record 43 calls over 60 days and has lied to me every time i call them

Address:	Gurgaon, Haryana
Website:	www.shopclues.com

1. I had ordered nintendo wii remote with motion plus inbuilt, black color + nintendo wii nunchuck, black color, 2 items in one single order with one order id on shopclues website shopclues.com on 10 july 2017

2. I received both items in one single package 2 days later, and soon discovered after opening the package that both the items delivered to me were wrong items. I was delivered a
A) standard nintendo wii remote without motion plus, and in wrong color white.
B) standard wii nunchuck in wrong color white.

3. So having received both wrong items i immediately filed a return for both items on shopclues website.

4. What followed was my extreme harassment by shopclues customer care team over the next 2 months and even today on 10 sep 2017, after calling them record 43 times according to their owen executives my complaint to them for return of items is yet to be resolved and my money is yet to be refunded.

5. Evey time i call shopclues customer care (Over 40 times during 2 months), they lie to me that the issue would be resolved soon by a certain date, and the date passes every time and i call them again and they lie again and again every time and keep extending the date and do nothing.

Please suggest to me what legal action i need to take against shopclues for facing extreme harassment