[Resolved] Shopclues.com — incorrect product

 
1 Review
India
 umeshkumar38123 on Mar 15, 2019
It was my first order through this website and i wanted an iphone 5 so i searched and i got an titile as apple iphone 5 16gb (Open box).in shopclues.com

The website clearly mentioned it is in unboxed "expert certified".
Product id:[protected] phone condition:"unboxed"

Unboxed in thier website they showed in tabular colum as no scratched no dents and original accessories

The order was delivered to me i dint receive the original accessories
So i gave a call to customer services they were saying me it is an refurbished and u may or may get original accessories
I wasnt blind i saw all the details on the product decription
Here is the link which i buyed
https://www.shopclues.com/iphone-5-16gb-boxopen-almost-new-refurbished[protected...

And the customer care sended me the info of this product id
http://cdn.shopclues.com/images/OSTicket/osticket/2019/03/13/af602c814ad[protect...

Both are different product id

I want to cleary say i buyed bcz of the condition which was mentioned no dent no scratched and original accessories
Honestly i dint get wt i have ordered

incorrect product
incorrect product
incorrect product
incorrect product
Complaint marked as Resolved Apr 16, 2019

Complaint Status


[Mar 15, 2019] ShopClues.com customer support has been notified about the posted complaint.
Verified Support
ShopClues.com Customer Care's response, Mar 16, 2019
Dear Umesh,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused to you.

We have shared the information with our Support Team and they shall be connecting with you within next 24 hours for further proceedings.

Requesting your patience here.

Best Regards,
Team ShopClues
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    Shopclues.com - incorrect product