ShopClues.com — My order has not been delivered and not refunded my money as well

Address:	New Delhi, Delhi, 110059
Website:	shopclues.com

My order id is[protected] which i had place on March 10th for a shoe rack for rs. 3999 which has already been paid since they did not have cash on delivery option. That has not been delivered yet which was supposed to be delivered on March 14th. In spite of calling them so many times, every time they give a new date which never works.
We have spoken with their floor supervisor and raised a complaint as well for the same but still no change.

Kindly help as we are extremely upset and irritated with them.