[Resolved] Shopclues.com — Neither received the product nor the payment

60 Reviews
Gurgaon, Haryana, India
I am a merchant on shopclues.com

An order id 90148201 was dispatched from here on 18th april 2016. Few days later, the status on shopclues.com for this product was showing as "rto (Return to origin) delivered to merchant" which was false. The product is not received till date. I raised a complaint (Raised a ticket) also on shopclues merchant support on 3rd may 2016 and my ticket id is 681894.

Now present status of this product is showing as “shopclues cancellation”. The courier company “ondot “ was provided by shopclues only.

Neither i have received the product nor the payment. They are doing nothing to solve the issue.

I have attached all the images of dispatch of the product as a proof in that ticket also.

I want to register a case against shopclues for irresponsibility and unnecessary delay to deliver the product or payment (In case to fail the deliver the product back). Either give me my product back in correct position (Courier was returned because customer was not available there) or release the payment for this product as the product was sold on rs 295/-.

Neither received the product nor the payment
Neither received the product nor the payment
Neither received the product nor the payment
Neither received the product nor the payment
Neither received the product nor the payment
Neither received the product nor the payment
Complaint marked as Resolved Jun 17, 2016
I have received the Payment now.

Thanks & Regards.

Complaint Status

[May 15, 2016] ShopClues.com customer support has been notified about the posted complaint.
Complaint comments  59 Comments     Updated: Share0Tweet0


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    +91 12 4441 4888 (Customer Support)
    +91 12 4466 9777 (Merchant Support)
    Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
    Shopclues.com - Neither received the product nor the payment