[Resolved] ShopClues.com — not getting my refund | |||
I have ordered a phone on 8th february 2019. The product got delivered to me on 19 february. The packaging was very poor and the phone was defective. The battery doesn't go up even when i charge it overnight. So i file a return, the delivery boy came and took the product. I was told i'll get my money refunded on my bank account but i didn't got my money yet. My order id is[protected]. Kindly return it soon. And one last thing, do check the products properly before delivering it to the customers. Very bad service. Was this information helpful? | |||
Mar 24, 2019 Complaint marked as Resolved ShopClues.com customer support has been notified about the posted complaint. Verified Support Feb 21, 2019 ShopClues.com Customer Care's response Dear Customer, Greetings from ShopClues.com Our sincere apologies for the delay that happened in resolving your concern. We have shared the information with our Support Team and they shall be connecting with you within next 24 hours for further proceedings. Moreover, we'd like to inform you that the refund of Rs. 828 against this order will be processed by 26th Feb, 2019 into your bank account number ending with XXXXXXXXXX6435. Requesting your patience here. Best Regards, Team ShopClues | |||
 2 Comments | |||
Comments
Dear sir, I placed order of combo of wafarer and aviator of Rs. 98. money initiated from my account and after 2 minutes message came that your order has been cancelled and money did not came back. . my order Id was id[protected]. . plz look after it.
ShopClues.com Customer Care's response, Feb 22, 2019
Verified Support
Dear Brijesh,
Greetings from ShopClues.com
We're sorry for any inconvenience caused to you.
We deeply value your relationship with ShopClues and are committed to provide you with the highest level of service. As per the update from the courier partner, order has been delivered at your shipping address on 20th Feb, 2019.
Kindly acknowledge the receipt of your order. Please confirm within 48 hours so that we can help you in this matter at the earliest.
Best Regards,
Team ShopClues
Greetings from ShopClues.com
We're sorry for any inconvenience caused to you.
We deeply value your relationship with ShopClues and are committed to provide you with the highest level of service. As per the update from the courier partner, order has been delivered at your shipping address on 20th Feb, 2019.
Kindly acknowledge the receipt of your order. Please confirm within 48 hours so that we can help you in this matter at the earliest.
Best Regards,
Team ShopClues
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Greetings from ShopClues.com
We would request you to describe the concern in detail so that we can look into this issue and resolve it on priority.
To expedite the process, kindly provide the information within 48 hours.
Best Regards,
Team ShopClues