[Resolved] ShopClues.com — not solving the issue after 20 days

[Resolved] ShopClues.com — not solving the issue after 20 days

P [email protected] from Ludhiana, Punjab

Order[protected] I have ordered this product by pre - paid order & they cancelled it as the delivery was getting delayed. & they said they are refunding the order amount of 323 rs.in the same form of payment on 31st jan & it will take maximum of 12th feb to credit in my bank account & its 18th feb today till i have not received any money even i have sent the bank statement till 12th feb. So kindly solve this issue after 20-25 days. Was this information helpful? No (0) Yes (0)
Feb 21, 2020 Complaint marked as Resolved They are not helping in any way i have not received the amount till date. ShopClues.com customer support has been notified about the posted complaint. Verified Support Feb 20, 2020 ShopClues.com Customer Care's response Dear Pragati, Greetings from ShopClues.com Our sincere apologies for the delay that happened in resolving your concern. As per our records, the refund of Rs.323.00 has been processed into your Debit Card account on 31st Jan, 2020. The RRN for your reference is RAXM[protected]. Request you to connect with your bank and file a chargeback using the RRN mentioned above. Requesting your patience here. Best Regards, Team ShopClues Feb 20, 2020 Updated by [email protected] Bank is not able to track any transaction no. Feb 24, 2020 Updated by [email protected] Not solved the complaint till date Verified Support Mar 02, 2020 ShopClues.com Customer Care's response Dear Pragati, Greetings from ShopClues.com We apologize for the inconvenience caused to you in this regard. As you've confirmed that the refund isn't reflecting in your Debit card account. Request you to contact the respective bank and file a chargeback using the RRN RAXM[protected]. Seeking for your patience and understanding here. Best Regards, Team ShopClues Mar 02, 2020 Updated by [email protected] They are not able to track that no.
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