ShopClues.com — Order not delivered even after 1 month & 8 days, Shopclues.com won't give correct tracking no., lying that item already delivered

Address:

Kamrup Metropolitan, Assam

I had placed an order (order ID[protected] on[protected] and had paid using netbanking as 'Cash on Delivery' was not available. They informed that item will be delivered between 6 Mar and 9 Mar and gave me a 14-digit tracking no. that does not work (SpeedPost: CK[protected]IN). However I found that it must actually be a 13-digit no., so I tried removing one '0' on either side of the no. but that didn't work either. Till date i.e 1st April, 2015, I haven't received my order nor any information on it. I followed up with Shopclues Customer Care via email and calls about 10 times requesting them to provide me the correct tracking number and it's over a month now but they won't deliver the item nor would they provide me the correct tracking no. They keep sending me their same ready-made templates that they will inform me when they get any updates but they will never inform. They finally said that item has been delivered on Mar 21. But I still haven't received it!!! I asked them proof of delivery but they won't give that too either. I have been under serious tension since the past 1 month as I have already paid for the item but they won't update/inform me about anything until I email them and then they'll send me their exact same ready-made template again & again. ShopClues.com is totally a fraudulent shopping site. You can find numerous amounts of complaints and grievances online against them. I see online that many other Shopclues customers had this exact same issue as me. I also saw some complaints stating that Shopclues deliver fake items. I request you to take strict measures against them and cancel their license immediately as they're deceiving & harassing the customers mentally as well as economically, so that other clueless customers won't have to suffer as me. Please let me know how I can lodge a complaint to the highest authority in the government. I will take this case to wherever possible to make them suffer.