Shopclues.com — Order not delivered even after 1 month & 8 days, Shopclues.com won't give correct tracking no., lying that item already delivered

 
4 Reviews
Guwahati, Kamrup Metropolitan District, Assam, India
 RittikG
I had placed an order (order ID[protected] on[protected] and had paid using netbanking as 'Cash on Delivery' was not available. They informed that item will be delivered between 6 Mar and 9 Mar and gave me a 14-digit tracking no. that does not work (SpeedPost: CK[protected]IN). However I found that it must actually be a 13-digit no., so I tried removing one '0' on either side of the no. but that didn't work either. Till date i.e 1st April, 2015, I haven't received my order nor any information on it. I followed up with Shopclues Customer Care via email and calls about 10 times requesting them to provide me the correct tracking number and it's over a month now but they won't deliver the item nor would they provide me the correct tracking no. They keep sending me their same ready-made templates that they will inform me when they get any updates but they will never inform. They finally said that item has been delivered on Mar 21. But I still haven't received it!!! I asked them proof of delivery but they won't give that too either. I have been under serious tension since the past 1 month as I have already paid for the item but they won't update/inform me about anything until I email them and then they'll send me their exact same ready-made template again & again. ShopClues.com is totally a fraudulent shopping site. You can find numerous amounts of complaints and grievances online against them. I see online that many other Shopclues customers had this exact same issue as me. I also saw some complaints stating that Shopclues deliver fake items. I request you to take strict measures against them and cancel their license immediately as they're deceiving & harassing the customers mentally as well as economically, so that other clueless customers won't have to suffer as me. Please let me know how I can lodge a complaint to the highest authority in the government. I will take this case to wherever possible to make them suffer.

Order not delivered even after 1 month & 8 days, Shopclues.com won't give correct tracking no., lying that item already delivered
Order not delivered even after 1 month & 8 days, Shopclues.com won't give correct tracking no., lying that item already delivered
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So true. I also ordered the product on 9th Mar and today it shows that it is delivered to me. But I have not received it yet. Also the in the site of courier partner, it is not yet delivered. I think shopclues has got a dream that it is delivered.
Dear Customer,

Terribly sorry for the experience you faced. Our team is working on this & will get back to you with updates on immediate basis.

Regards,
ShopClues Support!
Feels really good to see another nice familiar ready-made template from Shopclues once again! And I am actually surprised to see Shopclues team responding to a complaint here so fast. To my emails, otherwise, they take at-least 3-4 days to respond. And as I said, these are just templates they copy and paste from their snippets. There are no words as "Immediate", "resolve on high priority", "will get back to you", "will update you" in Shopclues dictionary. People, please don't take it seriously, they actually don't mean it.
Also, I forgot to mention that one of their representatives responded on 23rd March stating that they're arranging the proof of delivery (POD), which will be sent to me within next 7 business days. Well, 7 business days have passed by, but no POD to be seen anywhere!! Also, it's 1 month and 8 days now since order was placed, but I still don't have the correct tracking number!!! They purposely give us a wrong/invalid tracking number since they don't want us to find whatever they're up to. This is India. This is the only reason such fake, fraudulent shopping sites are still functional!

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    Shopclues.com - Order not delivered even after 1 month & 8 days, Shopclues.com won't give correct tracking no., lying that item already delivered