ShopClues.com — prepaid order suddenly converted into cod order just after paying through card / money deducted / cancelled cod order / refund not received

Order[protected]

Made payment of 197 through my rupay debit card but just after inserting the otp for payment my prepaid order for a garden tool was converted into a cod order. Payment was deducted from my account and the statement clearly shows payment made to shopclues. I cancelled the order because for i didn't wanted to pay for the product twice. Order was placed on 26 and till date they haven't refunded the petty but hard earned amount.

Customer service representatives have absolutely no clues about how the shopclues is working and neither they are well trained to represent their job.

Bank official says that the money is already received by the shopclues.

Instead of refunding the amount paid, they haverefunded 49 cluebucks (Which actually were non refundable) used at the time of placing order.

Kindly do the needful