[Resolved] Shopclues.com — Product delivered to wrong address and to wrong person

 
9 Reviews
Delhi, New Delhi District, Delhi, India
 MukeshRatnani
Hi, My order number is 16489821 and This order was supposed to shipped via FedEx. The tracking number for this shipment is[protected]. I have not received the order yet. I have placed a order on 10 July 2014 and it was delivered to wrong address and wrong person on 22 July 2014. Since then I am following up with the Fedex and shopclues.com, however not received the product or my money till now. Now, the Fedex person is saying that they can not do anything, please contact shopclues.com. And the shopclues.com customer care executive is again and again saying they need 2 weeks to resolve this issue.it has already been 2 weeks for my complaint. They are not doing anything. I want to claim for minimum 5000 rupees to compensate my pre-payment of product, my call charges, my time waste, for frustration level. Awaiting for prompt and positive response. Thank You. Regards Mukesh Ratnani

Product delivered to wrong address and to wrong person
Complaint marked as Resolved 
I have received the product at my home. The person has been finally delivered the product to correct address after following up so many times.

Thank you.
Complaint comments  8 Comments     Updated: Share0Tweet0

Comments

Dear Mukesh,

We are extremely regretful for the experience you had, We are already working on your concern. Be assured of receiving the plausible resolution from us asap. Kindly accept our apologies in this regard.


Regards,
ShopClues Support!
Hi,

Thank you for your response.

Please provide me one date or deadline when I will receive my claim amount, so that I can feel relaxed till that time.

Thank you.

Regards,
Mukesh Ratnani
Dear Mukesh,

As per our records, the refund has been processed from our end. Please wait for approx. 2 weeks to settle the funds in your bank account.


Regards,
ShopClues Support!
Hi,

Thank you for your response.

As per your commitments, I should get my claim amount till 20th Aug 2014.

Regards,
Mukesh Ratnani

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    Shopclues.com - Product delivered to wrong address and to wrong person