[Resolved] ShopClues.com — product not delivered but charged with money

Saranghan

from Burla, Odisha

Address:

600037

I ordered a product (Order no.[protected] for livestrong 20 kg combo dumbbell rod + gloves) through online shopping in shopclues. The product delivery was delayed and i waited for 3 days. Till the product has not yet been delivered. Then i made a cancellation request. When made a cancellation request it was forwarded to return request automatically. Then without the product being delivered the delivery report was sent. Now return message has come stating to sumbit the undelivered product. When contacting the customer care there were no response. Not even a single call was attended by the customer support. I need the refund along with fine for insulting me.

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Apr 17, 2018

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Oct 05, 2017

Faizalshah Shahmadar's response my product is damge

Verified Support

Oct 12, 2017

ShopClues.com Customer Care's response Hi Saranghan,

We truly regret the unpleasant experience you had this time.

Your concern has been duly escalated on priority and our team will be connecting with you within next 24 hours with an affirmative update.

We would thus request you to wait as we would definitely ensure that this is sorted out at the earliest.

Regards,
Team ShopClues.

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Comments

lalityha

from Bengaluru, Karnataka

I am boking 2 tshirt cambo at 28 september 2017 the order is vary dilly
I have not received this my order[protected] my order at shop cluse 2 tshirt
shopcluse telling diliver at 9 th October but till not Diliver my order

ShopClues.com Customer Care's response, Oct 13, 2017

Verified Support

Hi Lalit,

Apologies for the wait that you encountered.

As per current updates, the order got lost in-transit and regrettably, we are unable to re-dispatch the same now.

We would thus suggest you to place a fresh order and we will definitely ensure that timely delivery is offered to you this time.

Regards,
Team ShopClues.

pukhram thoiba singh

from Guwahati, Assam

I want to know full detail for this inquirery, can you help this opportunity is this real or what last time also call me and giving you this opportunity. so i want to know real full detail..pliz your kindness

ShopClues.com Customer Care's response, Oct 13, 2017

Verified Support

Hi Pukhram,

We would request you to specify your concern as we are unable to take out any details from the images shared by you.

Regards,
Team ShopClues.

thakur0887

from Hyderabad, Telangana

Delivered watch with belt without hook. Please refund my amount.

ShopClues.com Customer Care's response, Oct 13, 2017

Verified Support

Hi Mr Thakur,

We are sorry that you received service that prompted you to contact us with a complaint.

Please share your Order ID to enable us to assist you in resolving your concern on priority.

Regards,
Team ShopClues.

Amisha2019

from Muzaffarnagar, Uttar Pradesh

I have ordered Women's Blush Pink High Waist Polyester Culottes Pant, but it is not pant, it's Palazzo pajama. I know the difference between pajama and pant. I want my money back. Why u guys don't my problem.

Thanks&Regards,
Amisha Dhingra

ShopClues.com Customer Care's response, Oct 13, 2017

Verified Support

Hi Amisha,

Our apologies for the inconvenience you had to face for your purchase this time.

Please help us with the Order ID so that we can check the details and assist you in resolving your concern on priority.

Regards,
Team ShopClues.

Faizalshah Shahmadar

from Anand, Gujarat

My product is a damge pice

ShopClues.com Customer Care's response, Oct 13, 2017

Verified Support

Hi Faizalshah,

We would like to apologize for the inconvenience this may have caused you.

Please share your Order ID for us to assist you in a better way.

Regards,
Team ShopClues.

ercrnagesh

from Chennai, Tamil Nadu

Order no 12711813
i am given L size inspite of XXL
receiced on -10-2017
addressed to
r.nagesh
6/35 annamalai nagar
pollachi
tamilnadu
62003
The order placement size is xxl
but received L

ShopClues.com Customer Care's response, Oct 13, 2017

Verified Support

Hi Nagesh,

Regret the inconvenience you experienced this time.

Please share complete Order ID as the details shared by you is not valid. Your early response would be appreciated for faster proceedings.

Regards,
Team ShopClues.

Saran kumar.S

from Tumkur, Karnataka

My name is Saran kumar.S. I ordered one multifunction card reader in shopclues.com. That is on 21/9/2017. But it shows the delivery date on 3/10/2017, till now i didn't got my order. Please order my product i which i ordered. Thank u. 😤

ShopClues.com Customer Care's response, Oct 13, 2017

Verified Support

Hi Saran,

Our sincere apologies here.

Please share your Order ID to enable us to check the details and assist you on this.

Regards,
Team ShopClues.

[email protected]

from Alappuzha, Kerala

My product is dispute . not gave a charger .

ShopClues.com Customer Care's response, Oct 13, 2017

Verified Support

Hi Raja,

Please specify your concern along with the Order ID so that we can check and assist you in resolving this.

Regards,
Team ShopClues.