[Resolved] Shopclues.com — product not delivered but charged with money
SaSaranghan on Oct 10, 2017
I ordered a product (Order no. 127156033 for livestrong 20 kg combo dumbbell rod + gloves) through online shopping in shopclues. The product delivery was delayed and i waited for 3 days. Till the product has not yet been delivered. Then i made a cancellation request. When made a cancellation request it was forwarded to return request automatically. Then without the product being delivered the delivery report was sent. Now return message has come stating to sumbit the undelivered product. When contacting the customer care there were no response. Not even a single call was attended by the customer support. I need the refund along with fine for insulting me.
Complaint marked as Resolved Apr 17, 2018
[Oct 11, 2017] ShopClues.com customer support has been notified about the posted complaint.
Faizalshah Shahmadar's response, Oct 05, 2017
my product is damge
Verified SupportShopClues.com Customer Care's response, Oct 12, 2017
We truly regret the unpleasant experience you had this time.
Your concern has been duly escalated on priority and our team will be connecting with you within next 24 hours with an affirmative update.
We would thus request you to wait as we would definitely ensure that this is sorted out at the earliest.
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