ShopClues.com — Product not delivered, but payment made.

Address:Gurgaon, Haryana, 110092
Website:shopclues.com

Dear Sir/Madam,

I had ordered "Intex IT-PB11K Intex 11000 mAh Power Bank" on 14th February 2017. It had got confirmation that it will be delivered on 18th February 2017 and it was also showing out for delivery on the logistic website but I haven't received the product today(18th February 2017) and the site is showing that there's a delay in shipment whereas the logistic site is showing that order could not be delivered. Delivery will be re-attempted shortly. I have mailed shopclues.com 3-4 times and also called them but there's no response. I'm afraid to cancel the order as I read here that lot of people are not even getting the refund. I'm attaching screenshots as proof for what I written so far. I wanted this product urgently, but now I just want my money back as I fear to get a defective product. I have paid inr 749 (product price) + inr 69(courier charge), so I have to get total inr 818 as refund. Please help me with this and do something so that no one ever faces issues like this.

Order ID:[protected]
Product: Intex IT PB11K 11000 mAh powerbank
+4 photos
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ShopClues.com customer support has been notified about the posted complaint.
Feb 18, 2017
Updated by Abin Samuel Abraham
Email: [protected]@gmail.com
Feb 20, 2017
Updated by Abin Samuel Abraham
Dear Sir/Madam,

This is an update to the complaint above filed on 18/02/2017. I had received the product (Intex IT PB11K powerbank) on 19/02/2017. The contents of the box were intact and i also received a bill from the vendor. The issue is that i received an old/fake model of the product. It was shipped to me by a vendor named softek surya india pvt. ltd. from nehru place, New Delhi. I'm deeply disappointed in learning that shopclues.com is quoting such low prices by collaborating with these kind of distributors who have a big pile of "OLD/FAKE PRODUCT". I'm still testing the efficiency of the product as to whether it's performing as claimed by its manufacturers (Intex). I can't find an identical product on the internet/intex website, so I'm really sceptical whether the product i received is a genuine one or not. I'm taking all this pain in writing to you just because i don't want these kind of cheating to happen to anyone else who may/may not raise his voice against the injustice.

I'm hereby attaching pictures of the product i received, please review it.

Hope to hear from you soon

Thanking You
Abin Samuel Abraham

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