ShopClues.com — received empty box in place o[censored]sb fan

Address:

New Delhi, Delhi, 110060

I ordered online from shopclues for adbeni usb fan multicolour pack of pack of 1 electrical (Ml-f168). Product came after 7 long days, paid to courier, but on opening the box, was shocked to see only one usb cable and a plastic cover!! After repeated calls, ultimately contacted the service rep, who could not convince for replacement. They told us to email us the photos, as they probably thought that we were lying about the empty box. After 10 days they took back the incomplete parts. And now after 15 days of the order, i am stll waiting for the product. On day 15th their service rep called me to send my bank details in their site. However the site was not responding and giving errors. The matter is now suo moto, and i still have not got my money back. My last messege to them on 21/7/2017 "your site is giving errors and its not accepting any info, please find attached files. Please suggest some other way to reimburse.
After filling bank details, its giving error msg"