ShopClues.com — Received low version product with dead condition

Address:641033
Website:Shopclues.com

I ordered asus zenfone 4gb ram 64 gb harddisk mobile under unboxed offer. Order i'd is[protected]. Received the product on 09.05.17. It was not even turn on and received in a dead condition. I dailed supplies customer service requested for the replacement and they informed me to go to asus service center since the product is covered for six month warranty. I did the same, and they changed battery and lcd and now phone is working. Pls note after turn on i was checking for memory i got shocked it is 2gb ram and 16 gb hard disk. Again i was asking asus service person they are saying very clearly this is the product you gave to me and it is under six month warranty period we did service on free of cost. Then only i came to know that i received low version model phone in high version package. Only the packing cartoon box is having 4gb and 64 gb and inside phone is 2gb and 16th hard disk. And the imei numbers are different in the box and phone. Then i was failing customer care asked for the replacement. They are saying we are checking and given you the correct solution. Still i have not received any solution. Pls help me. Shopclues has cheated me... Attached the images of boxes, bill received from shopclues and asus service note...
+3 photos
Was this information helpful?
No (0)
Yes (0)
ShopClues.com customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ShopClues.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    26%
    Complaints
    6999
    Pending
    47
    Resolved
    1672
    ShopClues.com Phone
    +91 12 4441 4888 (Customer Support)
    +91 12 4466 9777 (Merchant Support)
    ShopClues.com Address
    Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
    View all ShopClues.com contact information