ShopClues.com — Received wrong product but no resolution

Website:www.shopclues.com

MY ORDER ID[protected]
I have ordered iPhone x 64 GB but I have received iPhone 7 128 GB and when I raise ticket shopclues automatically closes my ticket without my concern or without resolving the issue. Its already been 20 days I am struggling for return. i cant contact shopclues customer care it says that the customer care executive is unable to take please raise a ticket but they automatically closes the ticket. And the package i recieve was tampered and taped on a hole.
PLEASE NEVER BUY FROM SHOPCLUES !

Please anyone help me

I AM ATTACHING THE PHOTOS OF THE PACKAGE
+3 photos
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ShopClues.com customer support has been notified about the posted complaint.
Aug 19, 2020
Updated by YuvrajSinghxyz
and to specify there wa no bill inside the package or on the package

Aug 19, 2020
Updated by YuvrajSinghxyz
you can see the hole on the pcakage

Aug 21, 2020
Updated by YuvrajSinghxyz
They closed my ticket without any reply or clarification.

never buy from shopclues.

i want my refund
Aug 24, 2020
Updated by YuvrajSinghxyz
please reply shopclues
Aug 24, 2020
Updated by YuvrajSinghxyz
shopclues cheated me
Complaint comments 

Comments

They closed my ticket without any reply, justification or conclution
i want my refund

very bad service shopclues
never buy from shopclues

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