ShopClues.com — refund for 3 orders amounting to rs. 1355/- not received since 03.11.17

Address:	Mumbai City, Maharashtra, 401107
Website:	ShopClues.com

I had ordered 3 dresses from shopclues on 29th october, 2017 under order id[protected],[protected],[protected] for rs. 444/- rs. 454/- and 457/-
The dresses delivered to me on 3rd and 4 th nov.
Subsequently i had lodged return request due to wrong size.
Post which i have been receiving messages from shopclues that pickup attempted but could not pick up.
But in reality we neither received any call for pickup nor the product was picked up from my house.
And on 9 th nov they closed my return request stating 3 attempts for pickup were initiated but they could not pickup products
When i called shopclues help desk no [protected] on 9.11.17 at 5.17 pm they gave me reason that my address could not be located and they could not pick up products and without pick up they will not process my refund and my return request is closed. The call was transfered to 2-3 people and with a long call summary of 29 mins 20 second they told me to wait for 2 more working days for pickup.
Again on 12.11.17, 13.11.17, 16.11.17 and on 17.11.17 i am repeatedly receiving same messages stating that pick up initiated but could not pick up due to wrong address.
I again called shopclues customer care at 9.18 pm and same thing was repeated, my call was passed through 2-3 people and a long call summary of 26 mins 28 secs and same solutions to wait for more 2 working days.
I don't understand that i a product can be delivered to a address then how can it not be picked up from same address.
This has been a lot of haressment and i request to help me get back my refund in my bank account.