[Resolved] ShopClues.com — refund not received since one month

sanjoymohanty98

from Kolkata, West Bengal

Address:	Sundargarh, Odisha, 769003
Website:	www.shopclues.com

Dear sir i am sanjoy from orissa booked 2 nos of track pant having order id[protected] on dt 26/09/2018 and cancelled it the refund was processed on dt 27/09/18 by payment gateway having refund id 14627857 but till now i have not received it also i have enquirer at the bank but they are telling no amount has been received in that id the customer care people are not responding can you please help me sir

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Nov 17, 2018

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2018

ShopClues.com Customer Care's response Dear Sanjoy,

Greetings from ShopClues.com
As per our records, the refund has been done from our end which should reflect in your wallet’s statement. Please check with the wallet along with the transaction ID 201809261112128001101689364380

Feel free to connect with us at [protected]@shopclues.com, if you need assistance.

Best Regards,
Team ShopClues.

Oct 15, 2018

Updated by sanjoymohanty98 Dear Sir
I enquirer in the bank but they told no money has been received in that transection id

Verified Support

Oct 16, 2018

ShopClues.com Customer Care's response Dear Sanjoy,

Greetings from ShopClues.com

Thank you for writing back.

Kindly note that the refund has been processed as per your original mode of payment. Thus, we would request you to check with PAYTM for the transaction.

If you have any other concerns, please feel free to connect with us.

Best Regards,
Team ShopClues.

Oct 16, 2018

Updated by sanjoymohanty98 OK thanks ICF finally I got my refund