ShopClues.com — return request cancel without any reason

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Murshidabad, West Bengal, 742132

Sir, i have a vacuum cleaner order on last 18/04/2018 whose order no[protected] and this product recived dated 27/04/2018. After delivery checking out the vacuum cleaner, after checking i relized the product very low quality, is not working, so please reply to the request for return dated 29/04/2018.
My complain is why may return request is cancelled? Why not try to fraud with a consumer like me without refunding low quality product.
I request him to get back my money with the goods and return.
Thanks
Date-06/05/2018. Mirza kambar ali
Mob-[protected]