[Resolved]  ShopClues.com — Return request rejected by Merchant PLEASE HELP ME!!! I WANT MY REFUND

Address:

Building No. 112, Sector – 44 Gurgaon Gurgaon District Haryana India - 122 001

I had ordered Samsung MLT D 101s (ML 2161) Laser Toner Cartridge Order Id[protected] for rupees 1364 on 18th July 2020 i received my product on 24th July 2020 with 3 days of delay, when i opened the shopclues seal/packing the box was looking like genuine Samsung toner box with Samsung brand labelled images after opening the box the product is complete different from that shown in image. i was shocked so then as per easy returns replacement policy i immediately filled return request the same day but the merchant rejected why i don't!! Return Id 8069662 even i tried calling customer care but they were busy always and didn't reply mails also. This was very big cheating and ridiculous got a product which is totally different and wrong product.
this is very bad behavior with consumers . PLEASE i want my refund.