ShopClues.com — Shop clues collected money and not supplies m / hdd 1tb dos) (21.5 inch monitor, wireless keyboard mouse) (215asm6). product not received

Address:	New Delhi, Delhi, 500004
Website:	www.shopclues.com

From: dated:29.08.2016
Valluri dattatreya uma sanker
6-3-596/37
Venkata ramana colony
Khairatabad
Hyderabad-500004
Telangana state

1. i placed an order on 12.08.2016 vide order no: 96973894 in shopclues.com for reach all in one (core i3/ ram 8gb ram / hdd 1tb dos) (21.5 inch monitor, wireless keyboard mouse) (215asm6). you also send the confirmation of my order on 12/08/[protected]@10.01 pm by sms to my mobile [protected].

2. on 17.08.2016 @ 10.36 am and 11.48 am you informed by sms to my mobile [protected] that the expected delivery date as 27.08.2016 and also informed me to pay rs.29, 028/- at the time of delivery.

3. on 18.08.2016 @ 09.50 am and 6.33 pm you informed by sending 4 sms messages to my mobile [protected] that the expected delivery date as 28.08.2016 and also informed me that my above order is dispatched via tci-xps with tracking no:[protected] and the expected delivery date is sun 28 aug.

4. on 22.08.2016, at 5.30 pm the courier m/s. tci-xps delivery driver by name mr. t. suresh (ph:[protected]) delivered a parcel weighing 0.5 kgs vide no:awb no:[protected] and collected a sum of rs.29, 028/- in cash (rupees twenty nine thousands twenty eight only) by giving the written acknowledgement on the bill pasted on the parcel. (the scanned copy is here with attachewhen i asked about the 0.5kg weight of the parcel, the courier person informed me that they (courier) has received only 0.5kg parcel from you which clearly mentioned by you on the invoice and the same has been delivered as it received from their delhi office. he also informed that you may send another parcel very soon.

5. after paying the above cash of rs.29, 028/- and taking the delivery of 0.5kg parcel, the courier sent message at 5.57 pm your couriers m/s. tci-xps informed by sms to my mobile [protected] about the receipt of the order and they will make attempt of delivery on the next 48 hrs.

6. again on 23.08.2016 @ 1.09 pm your couriers m/s. tci-xps informed by sms to my mobile [protected] that the order could not be delivered due to delivery as per cons.

7. today @ 10.08 am your couriers m/s. tci-xps informed by sms to my mobile [protected] that the order has been successfully delivered on 23.08.2016 and received by dly [protected].

8.in fact no person belongs to your couriers m/s. tci-xps has not delivered any parcel to me on 23.08.2016.

9. surprisingly today @9.03 am you informed by sms to my mobile [protected] that my order reach all in one (core i3/ ram 8gb ram / hdd 1tb dos) (21.5 inch monitor, wireless keyboard mouse) (215asm6). has been successfully delivered in advance or before expected date of delivery.in that effect today you also send an email.

10. after reading your above message and the email i opened today the parcel weighing 0.5kgs and shell shocked to notice that the parcel contains only one empty carton box of reach computer with several labels of blue dart courier.

11. as you already collected a sum of rs.29, 028/- in cash (rupees twenty nine thousands twenty eight only) on 22.08.2016, i request you please immediately supply my ordered product (order no:[protected] reach all in one (core i3/ ram 8gb ram / hdd 1tb dos) (21.5 inch monitor, wireless keyboard mouse) (215asm6) by instructing your courier people to deliver the same in open condition by taking proper acknowledgement for the receipt of the same from me. i have sent this complaint by email to [protected]@shopclues.com, but all my mails have bounced and returned to me. but till date shop clues has not sent the product. hence i am requesting shop clues neither send the my order no: 96973894 for reach all in one (core i3/ ram 8gb ram / hdd 1tb dos) (21.5 inch monitor, wireless keyboard mouse) (215asm6) product not refund my money sum of rs.29, 028/- in cash (rupees twenty nine thousands twenty eight only) collected by shop clues on 22.08.2016.

Thanking you sir,

Your's sincerely


(valluri dattatreya uma sanker)