[Resolved] ShopClues.com — shopclues - fastrack quartz watch - poor quality | |
I had ordered a watch (Fastrack Quartz White Round Men Watch 3121SM01) on 07/06/2019 and Received on 14/06/2019. I found the product is very poor in quality as it clearly look alike of duplicate piece. sample picture attached. So, I had raised a Return request on 15/06/2019. Return ID: 7464202. Ticket No: 8807884 Ticket No: 8833994 I have provided enough information on the return request. But, i could see the Return Status is showing as "Information Pending from Customer" Even though i had created other tickets its all just going closed state with no proper response. I want this product to be returned to shop-clues and want my money back ASAP. Was this information helpful? | |
Jul 11, 2019 Complaint marked as Resolved After so many follow-up issue got resolved . ShopClues.com customer support has been notified about the posted complaint. Verified Support Jun 21, 2019 ShopClues.com Customer Care's response Dear Abrash, Greetings from ShopClues.com Our sincere apologies for the trouble you were put through. We have forwarded your concern to our respective team to cross check your return request. Kindly wait as our team will get in touch with you shortly. Your patience in this unfortunate matter will be highly appreciated. Best Regards, Team ShopClues Verified Support Jun 22, 2019 ShopClues.com Customer Care's response Dear Abrash, Greetings from ShopClues.com We would like to begin by apologizing for the inconvenience this may have caused you. As per our records, the return request has been rejected as the same and complete product has been delivered to you in seal packed condition after proper quality check. However, our team is looking into this matter in order to cross-check the same. Our team shall be connecting with you within next 24 hours for further proceedings. Requesting your patience here. Best Regards, Team ShopClues Verified Support Jun 24, 2019 ShopClues.com Customer Care's response Dear Abrash, Greetings from ShopClues.com We would like to begin by apologizing for the inconvenience this may have caused you. We are sorry for the delay in response. Kindly allow us time till today day end as our team is already looking into this matter and will update you shortly with further update. Requesting your patience here. Best Regards, Team ShopClues Verified Support Jun 28, 2019 ShopClues.com Customer Care's response Dear Abrash, Greetings from ShopClues.com Our sincere apologies for the delay that happened in resolving your concern. We have approved your refund of Rs. 315 on 26th Jun, 2019 and the same was supposed to reflect in your bank account till 27th Jun, 2019. The Refund Reference Number for your reference is[protected]. Remaining 1444 Clues Bucks are already credited in your ShopClues account. In case you do not receive the refund within the shared timeline, we request you to coordinate with your bank using above mentioned Refund Reference Number (RRN). For further assistance, please visit www.shopclues.com/help.html Best Regards, Team Shopclues Verified Support Jul 01, 2019 ShopClues.com Customer Care's response Dear Abrash, Greetings from ShopClues.com Our sincere apologies for the delay that happened in resolving your concern. We would like to inform you that we have processed the refund of Rs. 1444 in your ShopClues account in the form of Clues Bucks. As you wish to transfer the same in your Bank Account, please refer to the below steps to update your account details with us: >> Click https://myaccount.shopclues.com/index.php?dispatch=rma.view_ac_detail >> Enter your Registered ID (%{ticket.email}) and password. >> Click on Add New Bank account button. For App, click on “My profile” and scroll down to Bank details >> Re-enter your Login Password or One Time password (OTP) >> Click on Login button For further assistance, please visit www.shopclues.com/help.html Best Regards, Team Shopclues Verified Support Jul 02, 2019 ShopClues.com Customer Care's response Dear Abrash, Greetings from ShopClues.com We would like to begin by apologizing for the inconvenience this may have caused you. We have forwarded your concern to our respective team. Kindly wait as our team will be connecting with you shortly in this regard. Requesting your patience here. Best Regards, Team ShopClues | |
 6 Comments | |
Comments
Respected Sir,
[protected]( Manoj ) . is bane se lucky draw ke bare confirm karna chaha to ye mere ko bolta h ki itna kyo mar rahe ho. aur kya kabhi prize dekah nahi h kaya . iske upar aap action lo . aur isko bolo ki mere ko phone karke mafi mange . mera no. [protected]
[protected]( Manoj ) . is bane se lucky draw ke bare confirm karna chaha to ye mere ko bolta h ki itna kyo mar rahe ho. aur kya kabhi prize dekah nahi h kaya . iske upar aap action lo . aur isko bolo ki mere ko phone karke mafi mange . mera no. [protected]
ShopClues.com Customer Care's response, Jun 21, 2019
Verified Support
Dear Dushyant,
Namaste! ShopClues.com se sampark karne ke liye dhanyawaad.
Hum iske karan hone wali asuvidha ke liye maafi chahte hai. Hum is tarah ki koi pratiyogita nahi chala rahe hai aur hum aapse inn suchnao ko andekha karne ka anurodh karenge kyunki humari kanuni team pehle hi is maamle ki jaanch kar rahi hai aur jald hi stiti puri tarah se theek ho jayegi.
Kisi aur prakar ki sahayata ke liye, aap visit kar sakte hai www.shopclues.com/help.
Best Regards,
Team ShopClues
Namaste! ShopClues.com se sampark karne ke liye dhanyawaad.
Hum iske karan hone wali asuvidha ke liye maafi chahte hai. Hum is tarah ki koi pratiyogita nahi chala rahe hai aur hum aapse inn suchnao ko andekha karne ka anurodh karenge kyunki humari kanuni team pehle hi is maamle ki jaanch kar rahi hai aur jald hi stiti puri tarah se theek ho jayegi.
Kisi aur prakar ki sahayata ke liye, aap visit kar sakte hai www.shopclues.com/help.
Best Regards,
Team ShopClues
Got a call from someone saying he works as shopclues service person telling me that i have won lucky prize of getting 12 lac or vetting a car. He even sent me the pan and aadhar for proof... I m pretty sure they are doing for purpose and telli me to deposit 6500 hundred ruppes for registration.
ShopClues.com Customer Care's response, Jun 21, 2019
Verified Support
Dear Harsh,
Greetings from ShopClues.com
Our sincere apologies for the trouble you were put through.
Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.
Your patience in this unfortunate matter will be highly appreciated.
Best Regards,
Team ShopClues
Greetings from ShopClues.com
Our sincere apologies for the trouble you were put through.
Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.
Your patience in this unfortunate matter will be highly appreciated.
Best Regards,
Team ShopClues
I have got this message from shopclues
Welcome To
Shop clues
Dear Customer, Congratulation!
You are the lucky winner of
1st prize, Mahindra XUV500
Two options for receiving your prize
1-HOME DELIVERY, OR,
2-Marketing Value
(RS-16, 96, 000)
Contact us :[protected]
Welcome To
Shop clues
Dear Customer, Congratulation!
You are the lucky winner of
1st prize, Mahindra XUV500
Two options for receiving your prize
1-HOME DELIVERY, OR,
2-Marketing Value
(RS-16, 96, 000)
Contact us :[protected]
ShopClues.com Customer Care's response, Jun 21, 2019
Verified Support
Dear Ritik,
Greetings from ShopClues.com
Our sincere apologies for the trouble you were put through.
Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.
Your patience in this unfortunate matter will be highly appreciated.
Best Regards,
Team ShopClues
Greetings from ShopClues.com
Our sincere apologies for the trouble you were put through.
Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.
Your patience in this unfortunate matter will be highly appreciated.
Best Regards,
Team ShopClues
We have got a Lucky draw coupon that we have won a Swift dzire car from shop Clue's so just want to check that I have been gone through some of your people have raised complaint this are fraud coupon pls reply for more details please
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ShopClues.com Customer Care's response, Jun 28, 2019
Verified Support
Dear Jude,
Greetings from ShopClues.com
Our sincere apologies for the trouble you were put through.
Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.
Your patience in this unfortunate matter will be highly appreciated.
Best Regards,
Team ShopClues
Greetings from ShopClues.com
Our sincere apologies for the trouble you were put through.
Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.
Your patience in this unfortunate matter will be highly appreciated.
Best Regards,
Team ShopClues
Received a sms saying that I have won a Maruti Suzuki dzire as second prize and was also called by a hindi speaking person. Is this information true.
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ShopClues.com Customer Care's response, Jun 26, 2019
Verified Support
Dear Remya,
Greetings from ShopClues.com
Our sincere apologies for the trouble you were put through.
Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.
Your patience in this unfortunate matter will be highly appreciated.
Best Regards,
Team ShopClues
Greetings from ShopClues.com
Our sincere apologies for the trouble you were put through.
Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.
Your patience in this unfortunate matter will be highly appreciated.
Best Regards,
Team ShopClues
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+91 12 4441 4888 (Customer Support)
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Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
View all ShopClues.com contact information
Greetings from ShopClues.com
Our sincere apologies for the trouble you were put through.
Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.
Your patience in this unfortunate matter will be highly appreciated.
Best Regards,
Team ShopClues