ShopClues.com — Unsuccessful order but payment debited - request refund | |||||
Shopclues Split AC order on 31/03/17 : Await payment refund for the 1st attempt unsuccessful order where payment was successful of Rs 25, 389 Transaction date 31/03/17, ICICI Bank, Transaction ID : [protected] paid to BIL DESK[protected] Clues Network Pvt Ltd. Subsequently, due to order failure message, yet another order was booked where the payment was successful with ICICI Bank Transaction ID : [protected] date 31/03/17 . Request for payment refund for Rs 25389 at the earliest pl Also all mails sent by Shopclues are not being received by us and unable to send Bank statements or receive their communications Was this information helpful? | |||||
|
ShopClues.com customer support has been notified about the posted complaint. | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
26%
Complaints
6999
Pending
47
Resolved
1672
+91 12 4441 4888 (Customer Support)
+91 12 4466 9777 (Merchant Support)
Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
View all ShopClues.com contact information
20 days of vigorous follow-up
Every day 1.5 hours telephone calls - out of which first 1 hour will be engaged by customer care support person - who will try his level best to make customer to disconnect the phone. even if call continues, then they escalate to another person who will hear your complain afresh and after half an hour, will tell you that they have noted our complaint and they will come back after 48 hours.
Every query time this 48 hours repeats.
Finally when posted in public, some one will call your phone twice and disconnect after single ring and they will send you a message saying they wanted to call you buy was not answered.
then when we call customer care, the same story of some customer support will talk to us for 1 hour and then will be transferred to another who in turn will tell us that they understood problem and will revert within 48 Hours and the irritation continues - till they decide to refund the double deducted money after 12 hours of Telephone request with various persons