Shopmantra Epay Kerala — Fraud

Oh my God. I think I have been cheated too. For the same 9000 Rs and I got call from the same numbers.
I think all o[censored]s should try and take some action against SBI and the fraud team. How can the bank act so ridiculously by just sending a common reply mail. They very well know that so many customers like us have been facing this issue and they are still keeping quiet and not taking any action against them. A nationalised bank like SBI is being so lathargic about such fraud issues. I got a call from these two numbers and they had all my card details thats why I was forced to beleive that they were calling from SBI

Jeyaprakash,
Me too cheated by them. They purchased of rs 9000/- from my card. Please contact me. This is my email address [protected]@gmail.com.

Me too cheated.. the call from [protected]. I blocked my card.. and raised a complaint and sent dispute form over the mail... the complaint id :-1-[protected]. the reply of the mail as like below

Dear Valued Customer,

Thank you for writing to SBI Cards.

We acknowledge receipt of your mail and have taken note of the transaction dispute raised to us. We are working on the same and shall revert to you in 5 days on the documents required from your end/ status of the case. Please note that the maximum time for closure of such disputes is 120 days from date of receipt of dispute form, as we are dependent on external feedback such as acquiring banker.

While we try to do our best to resolve the dispute at the earliest, we request you to bear with us in the interim.

We request you to take note of the following important points:


a) All transaction disputes are resolved as per the VISA/MasterCard guidelines. We will keep you updated on the status of this dispute as well as any further requirements.

b) You are advised to remit payment toward the disputed transaction amount to avoid levy of charges on the card account

c) The same will be settled post completion of the investigation. In case of resolution of the dispute in favor of the cardholder, any charges levied on the disputed transaction during the period of investigation will be reversed.

Reference Number of your case has been mentioned in the subject line of this correspondence. For faster tracking of future communication, please revert to us without changing this subject line.

May we request you to write back to us at [protected]@sbicard.com only.

If not satisfied with the offered resolution, you may write to Mr. Amit Kalra, Nodal Officer, SBI Cards (along with the complaint number) at [protected]@sbicard.com.

At SBI Cards, we are committed to make your life simple and we thank you for giving us this opportunity to serve you.

Yours Sincerely,
Anoop Nair
Assistant Vice President
SBI Cards


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I have SBI Credit Card, I received a call from this Mob no.([protected]) from Master and Visa Verification Department at SBI on[protected]. He (executive) told me that SBI Bank will Issue a new master Micro Chip Card on behalf of my existing Credit card. So first Bank Debit the charge of Rs.-9000 (Same is already been debited) but he assured that it will be adjusted through reward points and the same amount will be credited to my account before generating my bill. I was hesitating to provide OTP but somehow i given OTP. immediately my account got debited with Rs.9000. I immediately realized somthing fraud happened and I reacted quickly to reach SBI. I given the whole scene to them and got my card blocked. Thea transaction is yet to be claimed by the merchant. They SBI told me that I would raise complaint when the transaction is caimed for settlement. I wonder how they(Frauds) get my details. Please guide me what should I do further-S V ELUMALAIYAN.

ShopMantra Epay— Fraud


Ezhilvanan on Nov 21, 2015
From - Chnnai

Respond To Complaint

I have SBI Credit Card, I received a call from this Mob no.([protected]) Name is Kandaswamy from Master and Visa Verification Department at SBI on 12-Nov-2015. He (executive) told me that SBI Bank will Issue a new master Micro Chip Card on behalf of my existing Credit card. So first Bank Debit the charge of Rs.-9000 (Same is already been debited) but he assured that it will be adjusted through reward points and the same amount will be credited to my account before generating my bill. I was hesitating to provide OTP but somehow i given OTP. immediately my account got debited with Rs.9000. I immediately realized somthing fraud happened and I reacted quickly to reach SBI. I given the whole scene to them and got my card blocked. The transaction is yet to be claimed by the merchant. They SBI told me that I would raise complaint when the transaction is caimed for settlement. I wonder how they(Frauds) get my details. Please guide me what should I do further?

ShopMantra Epay— Fraud


Ezhilvanan on Nov 21, 2015
From - Chnnai

Respond To Complaint

I have SBI Credit Card, I received a call from this Mob no.([protected]) Name is Kandaswamy from Master and Visa Verification Department at SBI on 12-Nov-2015. He (executive) told me that SBI Bank will Issue a new master Micro Chip Card on behalf of my existing Credit card. So first Bank Debit the charge of Rs.-9000 (Same is already been debited) but he assured that it will be adjusted through reward points and the same amount will be credited to my account before generating my bill. I was hesitating to provide OTP but somehow i given OTP. immediately my account got debited with Rs.9000. I immediately realized somthing fraud happened and I reacted quickly to reach SBI. I given the whole scene to them and got my card blocked. The transaction is yet to be claimed by the merchant. They SBI told me that I would raise complaint when the transaction is caimed for settlement. I wonder how they(Frauds) get my details. Please guide me what should I do further?

I have SBI Credit Card, I received a call from this Mob no.([protected]) from Master and Visa Verification Department at SBI on 27-Nov-2015. He (executive) told me that SBI Bank will Issue a new master Micro Chip Card on behalf of my existing Credit card. So first Bank Debit the charge of Rs.-9000 (Same is already been debited) but he assured that it will be adjusted through reward points and the same amount will be credited to my account before generating my bill. I was hesitating to provide OTP but somehow i given OTP. immediately my account got debited with Rs.9000. I immediately realized somthing fraud happened and I reacted quickly to reach SBI. I given the whole scene to them and got my card blocked. Thea transaction is yet to be claimed by the merchant. They SBI told me that I would raise complaint when the transaction is caimed for settlement. I wonder how they(Frauds) get my details. Please guide me what should I do further?

I have just faced the same issue today (11 Dec 2015). Got a call from number ([protected]), but fortunately i haven't shared my OPT. I just yelled at him, this is not the process of banking and hang up the call and immediately blocked his number.

@Jeyaprakash1212,

Has the transaction claimed by the merchant?

@Jeyaprakash1212,

Has the transaction claimed by the merchant?

i am facing the similar problem now. the transaction is not claimed by the merchant

Today i received the call from this number[protected]. He introduced himself as sbi card section, senior official. He said that sbi offers platinum credit card with rs.70, 000/- limit to the valuable customers. And he also said that the card will be reach me by within 5 to 7 working days. Before that we need to verify my original identity, so he asked the debit card number and date of expiry details.

Luckily today i just forgot my purse into my home. He asked me to keep the card in my hand on wednesday and wednesday morning he will call me back.

I don't know how this getting the business people's number and cheating them easily. I dont why any of the government / cyber crime officials take action against this type of culprits and save the people and their money!!!

Anyway, please dont share any of your banking details with anyone!!! Thanks to all!!

Regards,

Mani.V

I am using SBI credit card .My self also cheated by a phone call no[protected] a lady named POOJA on 22 nd april 2016 calling from sbi card HO saying that we have to renew our reward points since it is expiring to day For that. they asked credit card details and OTP also. immediatly my account was debitded RS9000 at Shop Mantraa_EPayKerala. next minit i have receivrd acall from SBI TOLL FREE no asking me whether i have made any transations using SBI card . i said no. then told told it is fag . then only i have realised i was cheated. so please advise for further steps for recovering my amount


Thanks and Regards


T.D PRABAKARAN

for me also same thing happen, that mobile no is[protected]

I have SBI Credit Card, I received a call from this Mob no.([protected]) fromreward points Verification Department at SBI on 21.04.16. She name Akila (executive) told me that SBI Bank will Issue your reward points cancelled this month pls redemeed you points now. So first Bank Debit the charge of Rs.-9000 (Same is already been debited) but he assured that it will be adjusted through reward points and the same amount will be credited to my account before generating my bill. I was hesitating to provide OTP but somehow i given OTP. immediately my account got debited with Rs.9000. I immediately realized somthing fraud happened and I reacted quickly to reach SBI. I given the whole scene to them and got my card blocked. Thea transaction is yet to be claimed by the merchant. They SBI told me that I would raise complaint when the transaction is caimed for settlement. I wonder how they(Frauds) get my details. Please guide me what should I do further?

Recieved a call from ([protected]) asking for verification of sbi card and that bonus point will be added to account, said something like (inr 7762)international number of rewards will be debited from a/c and will be tallied in bonus, never i entertain to such calls, this day is bad luck and worst, gave all the password, as soon as the sms came back saying an amount of rs 7762 is purchased, i called up the toll number and blocked the payment within 1/2 hr time.Also reported to the sbi bank at local resident.
Payment gateway agents are having access to most information.
Kannan.

I am P.Kalaiselvi I received a call from this Mob no.([protected]) from Master and Visa Verification Department at SBI on 30.04.2016 She (executive) told me that SBI Bank will Issue a new Credit Card So first Bank Debit the charge of Rs.-9000 (Same is already been debited) but he assured that it will be adjusted through reward points and the same amount will be credited to my account before generating my bill. I was hesitating to provide OTP but somehow i given OTP. immediately my account got debited with Rs.9000. I immediately realized somthing fraud happened and I reacted quickly to reach SBI. I given the whole scene to them and got my card blocked. I wonder how they(Frauds) get my details. Please guide me what should I do further-P.kalaiSelvi


please help me & My contact no: [protected]

I also faced a similar issue on 27th April 2016. My account has been debited with that amount. What a be done now? I received a call from [protected].

ShopMantra Epay— Fraud
I am also faced similar issue on May 10 2016. They have got all my card details. But i realized some point of time and i escaped from the last OTP. Luckily, the amount was not debited. I have got call from [protected]. Will i face any issues in future with that details? Please advice.

Hi Sir/Mam
We are just tell you that ShopMantra and ShopMantra epaykerala both are the different Companies.We not sell any products on own Site right now and we are using any gateway. But epaykerala is usuing Gateway Plase Check it out Company Detail on epaykerala website (https://www.epaykerala.com/index.php/common_link/contact_us/)
Thanks u
ShopMantra