[Resolved]  Shoppers Stop — cheated on virtual card scheme

Address:	Pune, Maharashtra, 411007
Website:	www.shoppersstop.com

I shopped from shoppers stop, west end, pune on 28th october. I was told by the billing personnel that on paying rs 300 extra i would get a virtual card which will entitle me to redeem rs 300 on my next shopping anytime. Cust. No. [protected]. On 22nd dec, i got an sms stating that i have 500 points which could be used for shopping. Today when i shopped again from the same branch of shoppers stop, the billing person said that she couldn't find details of my virtual card. On complaining to customers desk, they could immediately find my virtual card details but with only 40 points left in it for redemption and said that the remaining points have lapsed. I did not receive any communication regarding same. Received very pathetic response from the customers desk.

I received following message on 22nd dec:
Redemption alert! 500 enrolment reward points on your first citizen card ending 9962 are due for redemption. Redeem them now at the ongoing sale at shoppers stop & homestop before they lapse. T&c apply