[Resolved] Shoppers Stop Online — Customer care is to be renamed "status teller"

Asish Bose

Address:	560045
Website:	www.shoppersstop.com

I had 13 E-Gift Card given from my Company summing up to ~4000 INR.
I have purchased 6 items from shoppersstop.com on Friday 11th June 2016 .
On Tuesday 14th June 2016 I have enquired with customer care and it was told that 5 items are in Shipment Ready State. I did ask to expedite the delivery of the Shipment Ready items.
But the element of surprise was the item which was not even procured by shoppers stop was delivered on 17th June 2016 wherein the items ready to be shipped on 14th June is still in the same state.
The Customer Care and the shipment teams are working in Xylos and there is no need of status update. But the Customer team needs to perform actions on Customer requests.
There is a clear need and I have already raised a concern with my company to stop associations with Shoppers stop at the earliest.

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Jun 20, 2016

Complaint marked as Resolved

No Action Taken. Company'ss own happy time taken to deliver. Items are in shipped state now. Hope it will reach soon.

ShoppersStop.com customer support has been notified about the posted complaint.