Shoppers Stop — tommy hilfiger watch

Address:	Kolkata, West Bengal, 700107
Website:	www.acropolismall.in/shop-details/shoppers-stop

In sale period I have purchased a Tommy Hilfiger Watch worth Rs. 9, 250 product no. TH1781846 on 24/12/17 from Shoppers Stop, Acropolis Mall. At the time of purchase I pointed out to the sales person that the strap of the watch is tilted but they sold the product saying there is no defect and everything every repairing is covered under warranty you may anytime come for any kind of repairing. Within a month the lock of the watch got broken I went to them again complaining about the same then the customer care people told changing of lock or strap is not covered under warranty (at the time of sale salesperson said its covered) hence you will have to pay an extra charge of approx Rs. 5000 to get the lock and strap changed. They instead told me that warranty period does not cover all this. Since I wanted my watch forcefully I gave them a go ahead to take extra charge and give me my watch in a running condition. Its been more than a month I have given them the watch for repairing but still not got the same. Further when I was told that everything is covered under warranty period then how can they deny now.
Request you to please help in either getting my watch without paying anything extra since warranty terms and conditions was not communicated to me at time of sale or refund for the same.