Shoppersstop.com — No refund issued after item return

Order ID:[protected]
Item: VIP luggage
I returned the product back because I received an incorrect product than the one shown in the images online. Shopperstop has received my product on 11th June, they have acknowledged receipt. But no sight of refund. It’s been over 10 days. Everytime I call their customer service they tell me to wait for 2 days, but that’s of no use.
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    ShoppersStop.com Phone
    +91 22 6648 6648
    ShoppersStop.com Address
    Eureka Towers, 9th Floor, B-Wing, Mindspace, Link Road, Malad (W), Mumbai, Maharashtra, India - 400064
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