[Resolved]  Shoppersstop.com — defect item

Address:

Bangalore, Karnataka, 560076

There were some garments ( jeans and trousers) which I gave for alteration but alteration was not perfect and they spoiled both the item, same day I have purchased shoes everything was fine but when I open shoes and try at home, I have noticed that shoes are defacted . You can see attached picture . Now it seems useless to me and all my money and time was wasted .
Let me know how can I exchange it, if am not in indai now .