Shoppersstop.com — Inefficient customer service

Address:

Mumbai City, Maharashtra

I'm arshi nathwani... i purchased a product today that is 6/07/2016 mrp. 1199 which was on 50% discount as told by the sales girl at inorbit shopper stop malad (mumbai)... so accordingly i should have been charged amount around rs. 635 max with all taxes... but their cashier (abhishek) charged me rs.1204 as i paid via debit card he swiped the card without confirmation of the amount and as i saw the bill i told him that the product is at 50% discount... he rudely refused but i took him to the same sales girl and she told that the product is truly at 50% discount. then he took me to customer service desk with the product in the hand all over the store and they told me they will provide me a credit note for the balanced amount but i don't want to shop with shopper stop anymore after the poor customer care so i asked for refund of the balance money... the cashier guy took me back to the billing counter with the product in the hand and i was standing there for refund for 20mins as their system was hanged, he told the guy on the next counter to give me the refund as the system starts working and just left from there without an explanation. i was staying calm all the while but this was ridiculous so i called for manager (kamlesh) he took my email address and phone number and has promised me that he will send me the balanced amount at my office by tomorrow morning. he haven't provided me any bill or reference number or recpite. he dropped me till the exit saying to give him a days time... i hope the manager keeps up to the promise... but i have had the worst 1 hour at the store as the product i purchased was a lingerie and taking that all around the store was very embrassing. i advice the concerned store person to train their staff more effectively.