Shoppersstop.com — non refund of money on a failed transaction

Website:

Shoppersstop.com

On june 30 2017 i placed an order for a pair of shoes which got dropped. There was no order nor reference number. I paid in part using shoppers stop vouchers and in part using my mobikwik wallet money.

The vouchers were refunded but the wallet money was not. I complained over email and phone multiple times. All i hear is that refund is done. O provided proofs. I called several times. No one is listening to me.

Shoppers stop is blaming mobikwik and vice versa. I need my money back.