[Resolved]  Shoppersstop.com — online order

Address:Thane, Maharashtra, 421302
Website:www.shoppersstop.com

Hello team,

On 20 dec 2017 with order confirmation[protected] i placed an order of three dresses. "womens round neck textured midi dress" and what the dispatch has shipped is "womens round neck textured jacket". On receiving the product on 24 dec when i called the helpline support number of shoppers stop they said that i had placed the order for "womens round neck textured jacket" which is correct and my claim on the order of "womens round neck textured midi dress" is wrong and i am short of memory. However, in the confirmation email of the order it can be seen clearly that i had placed an order for "womens round neck textured midi dress". They have had the courage o[censored]pdating my order with a wrong product so that the support staff can't see the correct order that i have placed.

They are trying to cheat people with there online orders.

I need to have this resolved and a full refund of my money.

Thanks & regards
Divya aggarwal
+3 photos
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Feb 3, 2018
Complaint marked as Resolved 
ShoppersStop.com customer support has been notified about the posted complaint.
Verified Support
Jan 03, 2018
ShoppersStop.com Customer Care's response
Hi Divya, the refund for the said product is initiated today. The amount will be credited into your account within 2 working days.
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    ShoppersStop.com Phone
    +91 22 6648 6648
    ShoppersStop.com Address
    Eureka Towers, 9th Floor, B-Wing, Mindspace, Link Road, Malad (W), Mumbai, Maharashtra, India - 400064
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