[Resolved]  Shoppersstop.com — picked up wrong used product from home

Address:	Mumbai City, Maharashtra, 401105
Website:	www.shoppersstop.com/?gclid=EAIaIQobChMIqJa13aaP3QIVg5KPCh0aIweLEAAYASAAEgIuzPD_BwE

Had ordered a round neck black women's blazer online - using guest login. The size was not proper so requested for a exchange the agent said as it is guest login i cannot exchange and will have to return it. Placed return request, nobody came to pick, i requested again and the pick up was arranged. The courier person came on wednesday, august 21, 2018 when my elder mother was at home alone. My mother called me and i explained which pack, my mother mistakenly gave the blazer cover which had 6 used blazers, i asked the courier guy did you check the pack did you verify he said yes and went away. I got an sms stating the courier has been picked up and refund will be done in 7 days.

On saturday, i saw the packet still in the cupboard and the 6 blazer missing. I immediately called shopper stop and launched a complaint but as of now they have done nothing. I did provide the courier guy's name (Arvind gaud) from shadowfox and the details but shopper stop is not taking any action. The courier person was very rude, i then told if i do not get my jackets i will lodge a police complaint, after an hour i get a call from his boss who was apologizing and assured will help in finding the jackets.

My questions, how come the guy pick the wrong order. He had to pick one blazer, where as he picked up 6 used blazers. When people from myntra or jabong come for return pickup they verify the product, the bill and the tag, why did not this guy do this. Whose fault is this?

These are expensive blazers each costing around 3 to 5 thousand.

Why is shopperstop taking a action, they know the courier person, the ware house in bhiwandi and in delhi (The courier company said the bundle is sent to delhi warehouse. Are people blind, cant they realize the product is picked up wrong, how can they send it to ware house without verifying. This is mere cheating.

I need my blazers back all 6 (1 black, 1 grey, 1 red, 1 green sequeled, 1 biege, 1 offwhite)

I m going to wait for a day more and then lodge a police complaint against shopperstop and the courier company.