Shoppersstop.com — product damaged / no refund

Address:	Mumbai City, Maharashtra, 400064
Website:	www.ShoppersStop.com

Order id 82282219
Order date monday, june 05, 2017
The product (Fossil mens machine watch fs4487i) got it delivered june 12, 2017 through ekart.
I received the product with damage in the strap material, and looks like used.
I wanted to return this product and contacted shopperstop team with product images by june 14.
They agreed for refund through call, but after that i didn't get any communication regarding this.
Still the product is with me. It is more than 1 month now.
I am regularly calling shopper stop team to follow this.
Over last 4 weeks i am getting same reply concern forwarded to back end team and wait 24-48 hours.
They are not saying any due date or not giving any updates.
Please help me to return this product and get my money back.