[Resolved]  Shoppersstop.com — product not delivered and now no update on refund

I placed order on 1st december 2018, post 3 days i checked on their site my order was cancelled due to my unavailability and bad address. However they did bother to call once on my number to confirm the address not even i received single message from shoppers stop about product. Since 8th december their system is showing its in return and since than i have called these people 20 times but they keep asking for some more time like i ordered in billions and now they have to take bank loan to refund it.. What nonsense?
I am highly pissed off with such a poor and pathetic services. As per ss policy they have tat of refunding money in 14 days tiday is 13 th day.. Hoping they have arranged bank loan to refund my money.
Please shoppers stop stop all this nonsense else dukan jyada din nhi chalegi.. Refund my money asap.. Or should i drag you in consumer court?